IT End User Engineer

Rogers Memorial Hospital•San Diego, CA

72d•Onsite

About The Position

The IT End User Engineer supports and enhances our organization's end-user computing experience. This role is responsible for deployment and ongoing management of desktop, mobile, and collaboration technologies, ensuring user satisfaction, and delivering high-quality technical support. The End User Engineer will work closely with IT teams, vendors, and business users to troubleshoot issues, deploy hardware/software solutions, and support day-to-day end-user operations across various systems and platforms. This role is onsite in Oconomowoc, WI.

Requirements

Bachelor's degree in computer science, or related field and/or equivalent work experience
3+ years' experience required in end-user support and desktop engineering
Valid driver's license and must be insurable by Rogers
Experience with Microsoft InTune, SCCM and Jamf Pro
Proficiency in Windows 11, macOS, Office 365
Strong understanding of Hybrid Azure AD and identity management
Familiarity with NIST and HIPAA Privacy compliance frameworks
Proficiency in Powershell scripting for automation and device configuration
Experience supporting a variety of end-user devices and peripherals
Excellent troubleshooting, communication, and documentation skills

Responsibilities

Application Packaging:
Develop, build, and maintain application packages for deployment.
Ensure compatibility, performance, and security of application packages, adhering to best practices and standards.
Collaborate with software vendors and internal stakeholders to resolve packaging-related issues and optimize software distribution processes.
Endpoint Administration:
Administer device lifecycle processes including provisioning, patching, and decommissioning
Administer Microsoft Intune to deploy, maintain, and upgrade applications, configurations, and policies for end user devices.
Implement and manage endpoint profiles, compliance rules, and security settings to ensure a secure and productive end user environment.
Stay updated on endpoint features and capabilities, leveraging new functionalities to enhance device management and user experience.
Technical End User Support:
Provide advanced technical support and troubleshooting for end user issues, including hardware, software, and network-related problems.
Serve as a subject matter expert and escalation point for other end user support teams, assisting with complex technical issues and escalations.
Analyze and resolve escalated incidents and service requests within agreed upon SLAs, ensuring minimal disruption to end user productivity.
Collaboration and Knowledge Sharing:
Collaborate with cross-functional teams, including IT infrastructure, security, and application development, to streamline processes and improve end user experience.
Share expertise and provide training to other team members on application packaging techniques, Intune administration best practices, and advanced troubleshooting methods.
Contribute to the development and maintenance of knowledge base articles, technical documentation, and standard operating procedures.
Promotes department goals as well as the mission of the hospital.
Participate in daily team huddles and department meetings
Consistently meet individual and team key performance indicators (KPIs)
Communicates with all individuals in a positive and professional manner.
Support the mission and values of Rogers Behavioral Health by delivering compassionate, solutions focused support