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As a member of our information technology (IT) team, you'll apply cutting-edge resources to help Johnsonville become even more productive and efficient, reduce costs and improve our capacity and profitability. You'll use and continually develop both your technical expertise and business acumen to maintain Johnsonville's innovative industry leadership. The Coach of IT End User Computing and Support is accountable for providing leadership for end user workspace technology and service desk operations to optimize productivity and user experience across the organization. Guiding the discreet Technical Services and Service Desk teams, you will ensure performance metrics are attained, guided by standard process and procedures, providing consistent and reliable experiences for technology users. Overseeing design & implementation of new end-user technology, a focus will be placed on ability to maintain reliable, secure and effective workspace technologies, as well as to implement and maintain effective service desk operations using the ITIL framework, providing service management structure and discipline. Strong technical, customer service, team management, and problem-solving skills are essential in this position.
