IT End User Compute Virtual Engineer

Gentiva•Atlanta, GA

7d•Hybrid

About The Position

Optimize End-User Technology. Enhance Productivity. Deliver IT Excellence. As an IT End User Compute Engineer, you will be responsible for managing, optimizing, and modernizing end-user computing environments within our organization. Your primary focus will be on ensuring the reliability, security, and efficiency of a diverse range of endpoints, including desktops, laptops, thin clients, and mobile devices. You will work closely with IT teams and stakeholders to implement and support "Modern Management" technologies that enhance user productivity and satisfaction. About you: Experience: Minimum of 3–5 years in IT, with a specialized focus on end-user computing and technical support. Technical Breadth: Comfortable managing and troubleshooting Windows 11, Linux, macOS, Android, and iOS endpoints. Endpoint Management: Expert-level experience with "Modern Management" of EUC endpoints, specifically utilizing Microsoft Intune and Autopilot for seamless device configuration. Virtualization: Deep knowledge of virtual desktop infrastructure (VDI) technologies, including Microsoft Azure Virtual Desktop (AVD) and Omnissa Horizon. Thin Client Management: Experience managing and optimizing IGEL OS or HP ThinPro Linux Thin Clients. Automation & Scripting: Strong scripting skills in PowerShell, Python, or Bash to automate repetitive tasks and deployments. Application Delivery: Proven experience in packaging and deploying software applications across a distributed fleet. Security Mindset: Familiarity with desktop security best practices and endpoint protection solutions. Soft Skills: Enjoys working in a team-oriented environment, possesses an interest in working with AI tools, and is comfortable presenting changes or technical achievements to stakeholders. Growth: A strong commitment to continuous learning and staying updated on emerging technologies.

Requirements

Minimum of 3–5 years in IT, with a specialized focus on end-user computing and technical support.
Comfortable managing and troubleshooting Windows 11, Linux, macOS, Android, and iOS endpoints.
Expert-level experience with "Modern Management" of EUC endpoints, specifically utilizing Microsoft Intune and Autopilot for seamless device configuration.
Deep knowledge of virtual desktop infrastructure (VDI) technologies, including Microsoft Azure Virtual Desktop (AVD) and Omnissa Horizon.
Experience managing and optimizing IGEL OS or HP ThinPro Linux Thin Clients.
Strong scripting skills in PowerShell, Python, or Bash to automate repetitive tasks and deployments.
Proven experience in packaging and deploying software applications across a distributed fleet.
Familiarity with desktop security best practices and endpoint protection solutions.
Enjoys working in a team-oriented environment, possesses an interest in working with AI tools, and is comfortable presenting changes or technical achievements to stakeholders.
A strong commitment to continuous learning and staying updated on emerging technologies.
Ability to work on repetitive automation tasks with a high degree of accuracy.
Ability to work with confidential information.
Excellent verbal and written communication skills, including the ability to present technical data to non-technical audiences.
Detail and deadline-oriented work ethic with the ability to multi-task in a fast-paced environment.
Excellent problem-solving and critical thinking skills for troubleshooting complex EUC issues.
High school diploma
Minimum 3-5 years of data processing, preferably in a healthcare, compliance, or legal environment

Nice To Haves

Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140)
Omnissa Horizon (VCP) or equivalent VDI certification
IGEL Certified Professional (ICP) or IGEL Certified Engineer (ICE)
Apple Certified Support Professional (ACSP)

Responsibilities

Deploy, configure, and maintain a multi-platform fleet of systems for end-users.
Install, update, and troubleshoot complex software applications and operating systems.
Monitor and optimize system performance, security, and reliability across physical and virtual environments.
Provide high-level technical support and assistance to end-users via helpdesk tickets, email, or phone.
Collaborate with IT teams to implement and support endpoint management and automation solutions.
Demonstrate flexible and efficient time management and the ability to prioritize a complex workload.
Conduct user training and create technical documentation to support evolving end-user computing environments.
Participate in working groups, staff meetings, and committees to represent EUC interests.
Recommend innovative approaches for continual improvements to policies, procedures, and documentation.
Consistently promote the company’s core values.
Manage and support a diverse array of end-user devices and virtual desktop environments.
Troubleshoot and resolve complex technical issues related to hardware, software, and connectivity.
Create and manage modern images and configurations efficiently with Microsoft Intune and Autopilot.
Engage with leadership to effectively communicate technical achievements and maintain up-to-date license information.
Assist in the development and enforcement of OS security policies and procedures to protect company data.

Benefits

Competitive Pay
401(k) with Company Match
Career Advancement Opportunities
National & Local Recognition Programs
Teammate Assistance Fund
Medical, Dental, Vision Insurance
Mileage Reimbursement or Fleet Vehicle Program
Generous Paid Time Off + 7 Paid Holidays
Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
Free Continuing Education Units (CEUs)
Company-paid Life & Long-Term Disability Insurance
Voluntary Benefits (Pet, Critical Illness, Accident, LTC)