IT Documentation Specialist

Royal Communications Consultants Inc • New York, NY

62d • Remote

About The Position

Documentation Specialist to document and streamline the process used for desktop technicians. You will lead the design of the media process mentioned below. You will work on migrating to new media management systems and potentially building Excel tools for portions of it. The company uses ServiceNow for most of its desktop work and the resource will need to be familiar with end-user equipment (PCs, printers, peripherals, etc.).

Temporary role - 6 months+ - can be remote
Key Traits: Bright, strong problem solver, with a solid understanding of operations processes and controls

Requirements

• Three years of recent experience is preferred
• Excellent communication skills and strong attention to detail

Responsibilities

• Assist in writing Desktop Media process documentation and migrating it to the media management tool.
• Help create and track controls using dashboards
• Develop documentation for field technicians on validating desktop drives
• Create Workflow diagrams likely in Lucidchart or Visio

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed