IT Director

Q Center-posted 6 days ago
Full-time • Manager
Onsite • St. Charles, IL
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The Director of Information Technology (IT) is responsible for directing and managing the implementation, support, enhancement and utilization of data and telecommunication systems utilizing internal and vendor resources. This position will verify that resources are utilized to maximize profitability and client satisfaction. The Director of IT will direct the activities and monitor the performance of Information Technology; developing and implementing policies and procedures that support Q Center’s goals and objectives. This position is on-site, with a schedule that may include evenings and weekends, generally a 45 hour workweek from 7:00am - 4:30pm. Starting rate for this position is $90,000/year.

  • Establish quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
  • Review, analyze, and evaluate business procedures.
  • Identify, recommend, and implement new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.
  • Ensure that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with Q Center’s business plan and vision.
  • Ensure work environments are adequate and safe.
  • Establish and maintain relationships with third parties/vendors, overseeing and managing all vendor contracts
  • Keep abreast of market trends and competitor activities.
  • Develop and maintain complete knowledge of and comply with all departmental policies/service procedures and Standard Operating Procedures.
  • Interview candidates for open management department positions and follow standards for hiring approvals.
  • Organize and oversee the work and schedules of departmental managers and/or supervisors.
  • Conduct associate performance reviews in accordance with Q Center standards.
  • Motivate, coach and counsel all department management according to Q Center Policy.
  • Establish and administer the department’s budget.
  • Plan, direct, control, implement, evaluate, monitor, and forecast budgets and cost of sales to achieve financial objectives.
  • Communicate and explain new directives, policies, or procedures to managers; for major changes, meets with entire staff to explain changes, answer questions, and maintain morale.
  • Improve associate and guest and satisfaction through policy and procedural changes.
  • Lead coordination and integration of efforts among departments to produce smoother workflow and more cost-effective business processes.
  • Projects a positive image of the organization to associates, guests, industry, and community.
  • Perform other related duties as assigned.
  • Lead and manage the company’s day-to-day IT activity, ensuring all standards are followed.
  • Comply with the company’s IT Security Policy as it pertains to hardware, software and security/data safety.
  • Ensure proper backup of all business related, user relevant data.
  • Prepare the annual IT budget and forecast for the company and administer that budget in a fiscally responsible manner.
  • Work and consult with hardware and software vendors to setup and maintain all required equipment.
  • Ensure that the usage and installation of software is in accordance with the software licensing laws.
  • Ensure that all IT team members are properly trained in the use of all related devices and equipment.
  • Ensure compliance with all applicable security standards and Q Center Policies and Procedures.
  • Oversee strategy and management of all major service categories (Voice, Network, Server/Storage and End User).
  • Develop and implement long-term strategic purchasing decisions for vendor support and PC hardware.
  • Set strategy for and oversee company’s security and Disaster Recovery.
  • Develop and oversee execution of IT strategy to support Q Center’s business strategy and growth goals.
  • Oversee development and approve IT policies (including security and anti-virus programs), standards and best practices.
  • Develop budgets associated with the information technology and communications systems and work with the Director of Operations to ensure appropriate and rapid approval.
  • Research and maintain relationships with vendors for all technology, communications, and information systems, service and equipment purchases/leases.
  • Be involved in and/or conduct departmental training; developing employee morale and skills.
  • Organize and conduct department meetings on a monthly basis.
  • Conduct employee performance reviews in accordance with Q Center standards.
  • Ensure compliance with GDPR and PCI requirements including coordination with the Audit and Legal teams.
  • Lead a multi-faceted IT department and infrastructure base.
  • Develop and oversee execution of long-term strategic recommendations for company.
  • Oversee development of sophisticated processes and tools to manage reliable provision of services to users.
  • Set the direction and oversee development of training and other end-user support for company employees.
  • Ensure overall guest satisfaction and safety is achieved.
  • Bachelor’s degree in Computer Science, MIS or a related technical field required; Master’s degree preferred.
  • Minimum of 12 years of progressive information technology management experience required.
  • Strong knowledge of PCI and GDPR requirements and audits.
  • Experience of network/systems security required.
  • Technology integration experience required.
  • Experience liaising with business leaders to conduct needs analysis.
  • Experience with Microsoft technologies including Office, Exchange, SQL and IIS.
  • Flexible and long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Associate must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow associates.
  • Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments.
  • Understanding of hotel applications an asset.
  • Knowledge of storage area networks and advanced networking topology.
  • Systems Architecture and records management experience is preferred.
  • Data analysis and related technologies for financial modeling preferred.
  • Paid time off
  • 401(K) with employer match
  • Holiday Pay
  • Medical, Dental and Vision Insurance with Wellness Credits
  • Employee Assistance Program
  • Basic Life, AD&D Disability Benefits
  • Employee Meals
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