IT Director

Miccosukee Resort & Gaming-posted about 2 hours ago

Full-time • Director

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We are looking for an experienced Director of Information Technology to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. Miccosukee Casino & Resort is expanding, with completed projects including a new Smoking Casino & Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination. We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino & Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times’ Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025. We are seeking passionate, service-oriented individuals to join our exceptional team. If you’re ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you!

Professionally manages relationships with external vendors and oversees the purchasing and bidding processes for all computer systems, communication systems, and hardware acquisitions.
Coordinates the daily operational activities of the IT department, providing leadership and support for technology solutions that enhance mission-critical gaming and business operations.
Plans, recommends, implements, and assists in the deployment of computer, telephone, and gaming hardware/software systems, platforms, and programs.
Maintains access codes, permissions, and security controls to safeguard computer systems, databases, and sensitive information.
Ensures the reliable backup, recovery, and integrity of all data across internal and external systems and data centers.
Oversees proper storage, maintenance, and integrity of all databases and hardware associated with tribal operations, casino systems, and gaming operations.
Directs ongoing upgrades of IT staff skills, systems, equipment, and procedures to remain aligned with technological advancements, operational needs, and industry standards.
Maintains software license agreements for all applications and ensures compliance with vendor terms, regulatory requirements, and internal controls.
Manages the annual IT budget and establishes appropriate controls to ensure expenditures remain within approved limits.
Maintains effective communication and collaboration with all department heads to ensure technology needs are met, challenges are addressed, and future solutions and innovations are properly planned.
Coordinates and enforces IT-related procedures and controls that govern the interaction between gaming operations and supporting departments, including finance.
Manages the computerized video monitoring system, including access management, system menu permissions, video machine profile parameters, and departmental capabilities to access, modify, create, or delete information.
Provides guidance in the development and maintenance of IT policies and procedures, including architecture, security, disaster recovery, standards, and procurement, ensuring adherence to all regulatory controls.
Oversees administrative functions related to staffing, scheduling, and budgeting to maintain a productive, cost-effective IT department.
Is a property leader that engages all levels of the team consistently, professionally and fairly.

Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, or a related field required; Master’s degree preferred.
Minimum of 7–10 years of progressive IT leadership experience, with at least 5 years in a gaming, casino (Class II and/or Class III), or highly regulated environment.
Extensive experience managing enterprise-level systems, including casino management systems (CMS), slot systems, loyalty programs, POS/PMS systems, and surveillance technologies.
Experience with Oasis Loyalty, Everi, Fortunet, Bravo, CCT, Oracle Hospitality: Opera, Simphony.
Demonstrated experience overseeing IT infrastructure, network operations, cybersecurity programs, and data center management.
Proven track record managing IT budgets, vendor relationships, and large-scale technology projects.
In-depth knowledge of network architecture, servers, virtualization, cloud technologies, database administration, and system integration.
Solid grasp of cybersecurity practices—including risk assessment, intrusion detection, incident response, and regulatory compliance.
Knowledge of backup, disaster recovery, redundancy and business continuity best practices.
Strong leadership skills with the ability to develop, mentor, and supervise a multi-disciplinary IT team.
Excellent analytical, problem-solving, and decision-making skills.
Ability to communicate technical information clearly to non-technical stakeholders.
Strong project management and business partner skills, including planning, resource allocation, communication, milestones and execution of complex technology initiatives.
Ability to work under pressure, manage multiple priorities, and ensure system uptime in a 24/7 casino environment.
Highest level of integrity and discretion in handling sensitive data and system access.
Must be able to obtain and maintain a Gaming License through the appropriate regulatory agency.

Experience working with or within tribal gaming operations is strongly preferred (Class II and/or Class III)).

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