IT Director, Infrastructure

Cain Watters & Associates, LLC-posted about 2 months ago
$170,000 - $190,000/Yr
Full-time • Director
Frisco, TX
101-250 employees
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Reporting to Chief Information Officer, the IT Director of Infrastructure is responsible for servicing as a team leader in the information technology department, overseeing the development, implementation, maintenance, and support of technology infrastructure and security to ensure they meet organizational needs and operate efficiently.

  • Develop and execute a comprehensive IT strategy aligned with business goals, focusing on infrastructure reliability, cybersecurity, and exceptional client service.
  • Provide long-term planning for IT infrastructure scalability to support firm growth and evolving client demands.
  • Oversee the design, implementation, and maintenance of IT infrastructure, including networks, servers, cloud services, and hardware.
  • Ensure high availability, performance, and scalability of IT systems to support internal operations and client-facing applications.
  • Manage IT asset lifecycle, including procurement, deployment, and decommissioning of hardware and software.
  • Monitor and optimize system performance, ensuring minimal downtime and efficient resource utilization.
  • Develop, implement, and maintain a robust cybersecurity program to protect sensitive client data, financial records, and intellectual property in compliance with regulations.
  • Conduct regular vulnerability scans and penetration testing to identify and mitigate security threats.
  • Establish and enforce cybersecurity policies, including access controls, encryption standards, and incident response protocols.
  • Lead incident response efforts in the event of a security breach, ensuring rapid containment, mitigation, and communication with stakeholders.
  • Stay current on emerging cyber threats and implement proactive measures to safeguard systems and data.
  • Oversee the IT service desk, ensuring timely and effective resolution of technical issues for employees.
  • Develop and monitor service level agreements (SLAs) to maintain high standards of customer service and support.
  • Train and mentor service desk staff to deliver professional, client-focused support and maintain a positive user experience.
  • Set performance goals, conduct evaluations, and provide professional development opportunities for team members.
  • Manage relationships with third-party vendors, including cloud providers, software vendors, and managed service providers, to ensure cost-effective and reliable services.
  • Develop and manage the IT budget, ensuring cost efficiency while maintaining high-quality infrastructure and services.
  • Ensure IT operations comply with relevant industry standards and regulations, particularly those related to financial services and client data protection.
  • Maintain documentation and reporting for audits, ensuring transparency and adherence to compliance requirements.
  • Implement disaster recovery and business continuity plans to minimize risks and ensure operational resilience.
  • Identify and evaluate emerging technologies to enhance IT capabilities, such as cloud solutions, automation, or AI-driven tools.
  • Prepare and present reports on infrastructure performance, project status, and IT initiatives to senior management.
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field required, Graduate degree a plus
  • 10+ years of experience working in IT operations, supervising technology teams, and overseeing information technology projects required
  • Minimum of 5 years of experience in a leadership or management role in an IT setting required
  • Excellent understanding of computer systems, security, network and systems administration, and telecommunications systems
  • Exceptional leadership and decision-making skills
  • Solid knowledge of project management principles
  • Must have excellent communication and relationship building skills and be able to effectively communicate highly technical information across all levels of the organization
  • Employer Paid Medical, Short-Term Disability, Accident, Life and AD&D Insurance
  • Dental & Vision Insurance
  • Unlimited PTO
  • Firm-Paid Holidays, Including an Extended Winter Break
  • Safe Harbor 401k Plan
  • Generous Employer HSA Contributions
  • Employer Paid Professional Dues, Licenses/Renewals
  • Continuing Education Resources
  • Family Planning Assistance Program and Paid Parental Leave
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