IT/Digital Infrastructure Service Delivery Lead, Associate Director, HYBRID
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About The Position
At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world. Service Delivery Leads (SDLs) are responsible for managing a suite of infrastructure products and services that directly impact business unit operations and the end-user experience. SDLs serve as the primary connection between RTX Corporate DT Enterprise Services (ES) Infrastructure delivery teams and Raytheon Business Unit (BU) stakeholders, ensuring that business requirements are reflected in service design, feature implementation, and operational support. This role is accountable for driving continuous improvement across service delivery processes, with a focus on reliability, usability, and customer value. SDLs manage cross-functional delivery teams, guide the implementation of technical enhancements, and champion Agile-aligned practices across their domain. They are ambassadors of customer experience and business outcome realization. SDL's work across a complex matrixed environment to drive results with their peers and other stakeholders to optimize and standardize Digital Infrastructure Service Delivery.
