IT Development Engineer II- ServiceNow Administrator

CONA Services • Charlotte, NC

81d

About The Position

We are seeking a highly skilled and experienced Senior ServiceNow Administrator with a strong background in Enterprise Identity Management (EIM) to join our IT Infrastructure team. This role will be responsible for the administration, configuration, and optimization of the ServiceNow platform, with a focus on identity lifecycle management, access governance, and integration with enterprise IAM systems.

Requirements

• 3-5 years of experience administering ServiceNow in a large enterprise environment
• 3+ years of experience implementing or managing identity management solutions within ServiceNow
• Proven experience integrating ServiceNow with enterprise applications via REST/SOAP APIs, LDAP, Active Directory, SSO/SAML and cloud identity providers
• Proficiency in JavaScript, REST APIs, and ServiceNow scripting
• Hands-on experience with PowerShell scripting for automation and system administration
• Strong understanding of IAM concepts: RBAC, ABAC, SSO, MFA, provisioning/deprovisioning
• Strong troubleshooting skills and ability to resolve complex technical issues efficiently
• Knowledge of ITIL framework and IT service management best practices
• High school diploma or GED; 2 years of education beyond high school in college or technical school
• 3-5 Years of Agile Delivery in a Matrixed Organizational Structure
• 3-5 Years of SDLC and CI, CD experience - Tools, Frameworks and best practices
• 3-5 Years MS Azure Environment Development experience
• 2-3 Years MS Azure DevOps operational (pipeline) experience
• 2-3 Years experience in Domain-specific framework development
• 3-5 Years of Data integrations and exchange frameworks (jSON, XML, EDI)

Nice To Haves

• ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS) or HRSD-specific certifications
• Experience with ITIL processes and frameworks
• Experience with ServiceNow Flow Designer, Integration Hub, and AI Chat Bots
• Familiarity with scripting languages like PowerShell, JavaScript and SQL
• Knowledge of compliance standards such as SOX

Responsibilities

• Administer, configure, and enhance the core ServiceNow modules including ITSM, HRSD, ITOM, ITAM, Employee Center and custom applications to support business needs
• Develop and maintain ServiceNow applications, workflows, and automation solutions
• Create and manage Business Rules, Client Scripts, UI Policies, Script Includes, and Flow Designer workflows
• Design and implement integrations between ServiceNow and third-party systems (e.g., Active Directory, Azure, SCCM, Office 365, Snowflake, etc.)
• Utilize REST/SOAP APIs, MID Servers, Integration Hub, and webhooks to connect ServiceNow with enterprise applications
• Develop PowerShell scripts to automate IT tasks, system monitoring, and data synchronization with ServiceNow
• Design and implement identity lifecycle processes (onboarding, offboarding, role changes) within ServiceNow
• Integrate ServiceNow with IAM platforms (e.g., Okta, Azure AD, Ping, Saviynt, ZertID)
• Build and manage access request workflows, access certification campaigns, and entitlement reviews
• Ensure compliance with identity governance policies and audit requirements
• Partner with cybersecurity, HR, and compliance teams to align identity processes with organizational policies

Benefits

• 401(k) match
• health coverage
• employee stock purchase plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 101-250 employees