IT Desktop Technician II
About The Position
IT Desktop Technician II Savannah, GA (100% onsite) CBU: HMGMA PURPOSE: The IT Desktop Technician II will analyze, monitor, and troubleshoot systems and equipment across Hyundai (HMGMA). ESSENTIAL FUNCTIONS Monitor and respond to internal system issues via phone, radio, and periodic checklists; escalate unresolved problems. Provide on-site support in both control rooms and plant floors, including overtime and holiday coverage for maintenance. Maintain and replace hardware such as computers, scanners, and printers as needed. Assist with installations and modifications involving internal systems, including cabling, rack setup, and equipment configuration. Collaborate with MES team members and leadership to ensure smooth operations and resolve technical challenges. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements
- High school graduate or equivalent
- 2+ years of IT experience.
- Strong computer troubleshooting, hardware, and software support
- Experience with Windows, Microsoft Word, Excel, Microsoft Office, Web Browsers, and taking phone calls
- Experience with building computers, imaging computers or installing Windows
- Must be able to think analytically
- Ability to follow written and verbal instructions.
- Ability to work well in a team environment.
- Ability to interact positively with internal and external customers.
- Must be able to work shift rotation (mornings/afternoon/graveyard)
Nice To Haves
- CompTIA A+ preferred
Responsibilities
- Monitor and respond to internal system issues via phone, radio, and periodic checklists; escalate unresolved problems.
- Provide on-site support in both control rooms and plant floors, including overtime and holiday coverage for maintenance.
- Maintain and replace hardware such as computers, scanners, and printers as needed.
- Assist with installations and modifications involving internal systems, including cabling, rack setup, and equipment configuration.
- Collaborate with MES team members and leadership to ensure smooth operations and resolve technical challenges.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
