IT Desktop Technician I, Full Time, First Shift

UCHealth

84d

About The Position

UC Health is hiring a Full Time IT Desktop Technician for the IS&T Client Field Services Department at West Chester Hospital. The IT Desktop Technician is a very hands-on member of the infrastructure team responsible for PC desktop/laptop configuration and maintenance, mobile devices, printers, peripheral devices, and application support including Windows operating systems, software, and other applications. This is an internal customer-facing role, and requires excellent prioritization, responsiveness, and customer service along with excellent verbal/written communication skills.

Requirements

• Minimum Required: High School Diploma or GED
• Certificate: A+, MCP
• Preferred: 0-1 Years of IS&T experience.
• Working experience with computers, software installation, and networking.
• Proficiency in current computer operating systems such as MS Windows; some working knowledge of MAC OS, and Linux.
• Knowledge of SCCM imaging, good understanding of computer equipment, including laptops/desktops, printers, and other peripherals.

Responsibilities

• Monitors the Help Desk Call Ticketing System - Client Services queue and responds to user problem calls.
• Meets or exceeds SLAs defined by IS&T leadership.
• Uses technology tools to resolve problems.
• Responds quickly to reported issues. Listens to the end-user and asks insightful questions to determine the issue.
• Uses logical diagnostics techniques to determine root cause and communicates in a clear and professional manner the final resolution.
• Works with IS&T staff members and users to resolve system problems in a timely fashion.
• Applies knowledge of resources, guidelines, and organizational values in decision making process.
• Installs, tests, and deploys hardware and software.
• Monitors and maintains records regarding installation and maintenance of current hardware and software.
• Follows installation and inventory guidelines of the IS&T department.
• Interacts with technicians and other IS&T support staff to identify system/network problems.
• Utilizes the Help Desk Call Ticketing system to gather, organize, and track information.
• Uses the Internet, Handbooks, Vendors, and Resource guides to assist in pinpointing problems as quickly as possible.
• Performs diagnostic testing, end user training as necessary, documents solutions, and optimizes system performance.
• Uses technology tools to identify problems with the user.
• Works with IS&T staff, department representatives and vendors as necessary to provide technical support; installation, upgrade, and maintenance of new and current systems within UC Health.
• Assists senior support technicians in testing and evaluating new hardware.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED