IT Desktop Support Technician

Wildflower International•Albuquerque, NM

About The Position

Position Summary: The IT Desktop Support Technician provides hands-on technical support for both internal staff and external customer devices, with a strong focus on modern device management, Windows Autopilot provisioning, and out-of-box user experiences. This role supports end users across hardware, operating systems, and enterprise applications while participating in device staging, imaging, configuration, and deployment.

Requirements

Excellent interpersonal skills to work with customers and management
Strong troubleshooting, documentation, and communication skills
Exceptional time management and organizational skills
Ability to manage multiple tasks in a fast-paced environment
Ability to follow established service protocols consistently
Experience working in a team-oriented, collaborative office environment
Excellent driving record for travel between Albuquerque, Santa Fe and surrounding areas
Two or more years of computer technologies field support experience
Experience providing desktop or endpoint support in a Windows environment
Windows 11 experience
Familiarity with Microsoft 365 and basic identity concepts (Azure AD / Entra ID)
Experience with remote access support software
Experience with a password manager, preferably LastPass
Working experience with IT ticketing systems
Able to lift 30 lbs. regularly

Nice To Haves

Desired but not required, current CompTIA, A+, Networking+, Security+

Responsibilities

Provide Tier 1–2 desktop and endpoint support for internal employees
Troubleshoot hardware, operating systems, peripherals, and enterprise applications
Manage user onboarding/offboarding, device setup, and account access
Escalate complex issues appropriately and document resolutions
Prepare, stage, and configure customer devices using Windows AutoPilot
Validate device readiness for Out-of-Box Experience (OOBE) delivery
Perform quality testing to ensure devices meet customer and contract requirements
Assist with endpoint lifecycle management (deployment, refresh, return, disposal)
Apply standard configurations, security baselines, and updates
Support endpoint management platforms (Intune, Autopilot, MDM tools)
Perform modifications, updates, and group policies on customer systems
Maintain applicable DoE and DoD security protocols
Support audit readiness, security, and compliance requirements
Identify opportunities to improve processes, automation, and user experience
Any other duties needed to drive to our Vision, fulfill our Mission, and abide by our Values