IT Desktop Support Technician

LinTech Global•Frederick, MD

2d•$55,000•Onsite

About The Position

LinTech Global Inc. is recruiting for an IT Desktop Support Technician to support our contract at the USAMRIID in Fort Detrick, MD. Target Salary: $55,000.00 Position Overview : The IT Desktop Support Technician provides Tier 1 and Tier 2 technical support to USAMRIID customers, delivering high-quality, timely IT services across desktop, laptop, network, mobility, and audiovisual environments. This role supports both unclassified and classified systems and plays a critical role in maintaining operational readiness, cybersecurity compliance, and customer satisfaction. This position is coded IT-II under AR 25-2 and requires the ability to obtain and maintain a T3/Secret background investigation.

Requirements

Experience providing Tier 1 and Tier 2 IT support in an enterprise environment.
Hands-on experience with desktop/laptop hardware, Windows operating systems, and enterprise software.
Experience using ServiceNow or a comparable ITSM ticketing system.
Experience with SCCM, system patching, and remote access coordination.
CompTIA Security+ (Sec+) certification - required
Ability to obtain and maintain T3/Secret

Nice To Haves

Experience supporting DoD or Army IT environments.
Familiarity with SIPRNet systems and DoD cybersecurity compliance (RMF).
Experience supporting audiovisual systems, VTCs, and live broadcasts.
Prior experience as a Help Desk Lead or Team Lead.

Responsibilities

Provide on-site Tier 1 and Tier 2 technical support for desktop and laptop systems, including setup, upgrades, file migrations, troubleshooting, and repair.
Install, configure, and support hardware and software upgrades and new system deployments.
Execute SCCM software deployments, including patches, updates, and removals.
Maintain baseline computing environments in accordance with Army training and best practices.
Log, update, resolve, and close service tickets in ServiceNow with accurate documentation.
Achieve first-call resolution within 30 minutes when possible and meet service-level performance metrics.
Prioritize, assign, and escalate Tier 1 and Tier 2 tickets as required.
Deliver Tier 2 support for government-issued mobile devices.
Issue, track, and inventory government cell phones and MiFi devices, including annual audits and database updates.
Draft and distribute IT communications to end users.
Generate weekly and ad hoc service reports using ServiceNow and other tools.
Operate and troubleshoot audiovisual and conference room equipment.
Provide technical support for video teleconferencing, Microsoft Teams events, and approved broadcasts.
Ensure audiovisual systems comply with DoD cybersecurity requirements.
Serve as Team Lead when assigned, acting as a liaison between government stakeholders and contract staff.
Assign tasks, track workloads, and provide status updates to management.