IT Desktop Support Technician - On Site (Eagan, Minnesota)
About The Position
At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us. Job Posting Title IT Desktop Support Technician - On Site (Eagan, Minnesota) Job Description This individual will be working 100% on-site at our Lexington facility in Eagan, Minnesota. The IT Desktop Support Technician will provide end user support to internal stakeholders. This position will follow and document procedure and manage incidents and tasks to resolution or escalate if needed. This position is responsible for keeping current on technologies in order to provide effective support for the desktop environment.
Requirements
- High school diploma from an accredited school or equivalent GED
- 1 years of experience providing desktop hardware, desktop application or operating system software support
- Must be eligible to work in the United States without the need for work visa or residency sponsorship
- Strong written and verbal communication skills
- Excellent customer service skills
- Strong organizational skills with attention to detail
- Excellent interpersonal and time management skills
Nice To Haves
- PBM/health care environment experience
- IT Customer Service experience
- Ticket tracking system experience
Responsibilities
- Provide level II desktop support of PC equipment including laptops, desktops, virtual machines, software, printers, mobile devices and peripherals by troubleshooting and resolving standard technical problems; document, track and monitor incidents and work orders per set service level agreement standards; and provide timely feedback to customers during and upon resolution
- Provide level II support of Microsoft suite of products including M365 & Windows OS
- Perform Desktop/Laptop Imaging and application installations in accordance with policies and standards
- Provide support of audio-visual equipment and facilitate start of onsite or virtual conferencing meetings (or both simultaneously)
- Maintain inventory of assets
- Other duties as assigned
Benefits
- To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page and click on the "Benefits at a glance" button for more detail (https://www.primetherapeutics.com/benefits).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
