IT Desktop Support Technician

Paragon Space Development • Tucson, AZ

73d

About The Position

The successful candidate will report to the IT Manager and will be responsible for the research, design, implementation, maintenance and the secure and reliable operation of Paragon Space Development Corporations information systems in support of its business needs. The position will be responsible for answering incoming service calls, build and image computer equipment, manage and troubleshoot business applications, and the setup and removal of IT accounts, telephone and hardware for personnel. The ideal candidate will possess the demonstrated skills and experience necessary to troubleshoot Microsoft application and have knowledge of desktop environments. The candidate must be capable of working beyond the typical 8-hour workday and 40-hour work week and must be able to travel 5% of the time.

Requirements

• 3+ years of hands-on technical support experience.
• Knowledge of Windows 7 and Windows 10 desktop environments.
• Ability to troubleshoot Microsoft Office applications.
• Demonstrated ability to manage and prioritize multiple problems and issues with minimal supervision.
• Excellent organizational skills.
• Ability to work in complex, diverse environment with rapidly changing priorities.
• Demonstrated knowledge of IT Security best practices.
• Must be able to lift 50 pounds.

Nice To Haves

• Experience working within the Aerospace industry.
• Experience with CAD applications.
• CompTIA A+ and/or Network + Certifications.

Responsibilities

• Research, design, implement, and maintain information systems.
• Answer incoming service calls.
• Build and image computer equipment.
• Manage and troubleshoot business applications.
• Setup and remove IT accounts, telephone, and hardware for personnel.

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services
• Education Level: Associate degree
• Number of Employees: 101-250 employees