IT DESKTOP SUPPORT SPECIALIST
Sparrow•Carson City, MI
211d
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About The Position
Under general supervision, provides Level II (field) support to end-users for PCs, hardware, software, and peripheral devices. Handles problems that the Level I (phone) support is unable to resolve. May interact with network services, desktop services and applications teams to correct problems and identify issues. Simulates or recreates user problems to resolve operating difficulties.
