IT Desktop Engineering Technician

Kinder Morgan • Houston, TX

96d

About The Position

IT Desktop Engineering Technician, this role will support Kinder Morgan's employees and is key to ensuring our employees have a secure, reliable, and productive desktop environment. You will design, deploy, and support desktop solutions, enterprise endpoint tools, and work closely with cross functional teams to improve user experience and operational efficiency. Effectively support the company's complex computing infrastructure and computerized business solutions by maintaining high availability and productivity of related equipment and systems, blending user interaction with technology services in order to maintain a competitive market advantage for Kinder Morgan and its employees. In person and telephone skills will be required to troubleshoot and resolve difficult problems related to PC hardware, software and peripherals from both internal and external customers. Essential skills include Microsoft M365 support including expertise in OneDrive migrations and ongoing support. Experience with Windows image creation, and Intune device management is required. The job requires a good understanding of Windows operating system, PC peripherals, LAN/WAN, and the ability to perform basic Microsoft Server administrative tasks.

Requirements

• Information Technology Associates Degree or equivalent experience in an IT support role.
• Proficiency in Windows Desktop/Server OS
• Proficiency in Microsoft Office Suite
• Proficiency in Microsoft Teams
• Proficiency in Microsoft Intune
• Proficiency in Windows PXE Imaging
• Proficiency in Azure/M365
• Proficiency in Citrix Receiver/Workspace
• Proficiency in Dell PC equipment
• Proficiency in Multi-Factor Authentication systems
• Proficiency in Active Directory
• Proficiency in DHCP/DNS
• Understanding of Routing and Switching
• Understanding of LAN/WAN technologies
• Understanding of Data Security principles

Nice To Haves

• A strong customer service attitude and desire to assist others is essential.
• Proven organizational, administrative, interpersonal and communication skills.
• Excellent problem-solving skills with strong attention to detail.

Responsibilities

• Personal safety, the safety of employees, the general public, the environment, and company assets is a primary responsibility
• Understanding and practicing the Kinder Morgan Core Principals
• Design, configure, and maintain desktop operation systems, applications and endpoint tools.
• Manage and maintain Windows system images.
• Manage Intune Windows AutoPilot configuration.
• Work with Intune MDM for phones and tablets
• Provide telephone support for problem resolution relating to both technology and software applications.
• Apply problem solving skills and break down complex problems into solvable segments.
• Speak clearly, both in person and by telephone, using a high level of verbal skills, and careful listening.
• Write effectively, and understand verbal and written communications, including but not limited to email.
• Work within a ticketing system to document the resolution of reported IT issues.
• May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
• Simulates or recreates user problems to resolve operating difficulties.
• Provide user training and support for developed applications.
• Assist with integration of data where appropriate into KM systems.
• Monitor effectiveness of overall office automation and user knowledge to increase efficiency and productivity of staff and management.
• Additional duties/responsibilities as assigned by supervisor.

Benefits

• Health care benefits including medical, prescription drug, dental, and vision coverage
• Flexible and Health Spending Accounts
• Life and Accidental Death and Disability insurance
• Supplemental Life and Accidental Death and Disability insurance for employee and dependents
• Retirement benefits including a 401(k) with employer and employee contributions and a company-funded pension plan
• Paid time off
• Paid holidays
• A flexible work schedule
• Many voluntary benefit plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Pipeline Transportation
• Education Level: Associate degree