IT Desktop Engineer

Bitdeer Technologies Group • Austin, TX

4d

About The Position

Bitdeer is a world-leading technology company for Bitcoin mining and AI cloud. Bitdeer is committed to providing comprehensive Bitcoin mining solutions for its customers. Apart from designing industry-leading ASIC chips and manufacturing mining rigs, the Group handles complex processes involved in computing across the value chain. This includes equipment procurement, transport logistics, datacenter design and construction, equipment management, and network and facility operations. Bitdeer also offers advanced cloud capabilities to customers with a high demand for artificial intelligence. Headquartered in Singapore, Bitdeer operates globally with a diversified 3 GW energy portfolio, and deploys Bitcoin mining and HPC datacenters in the United States, Bhutan, Norway, Canada, Malaysia, and Ethiopia Job Summary: Bitdeer is seeking a proactive IT Desktop Engineer to provide high-quality technical support to our global team. The ideal candidate should excel in troubleshooting, maintaining IT infrastructure, and ensuring a seamless end-user experience. While the primary focus is support, candidates with scripting and coding skills to improve workflow efficiency will be prioritized.

Requirements

• Bachelor's degree in computer-related fields preferred.
• 1+ years of IT desktop support or related experience.
• [Priority] Strong proficiency in scripting (PowerShell or Bash) to solve real-world problems and automate basic tasks.
• Expert in Windows environment: AD, Bitlocker, WIM imaging, and GPO management.
• Intermediate macOS troubleshooting skills (Keychain, FileVault, MDM enrollment).
• Solid understanding of networking fundamentals: TCP/IP, VLAN, VPN.
• Proven ability to learn new technologies and concepts quickly.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.

Nice To Haves

• Mandarin proficiency
• Familiarity with Python or experience interacting with APIs is a significant advantage.

Responsibilities

• Provide daily maintenance, installation, configuration, and troubleshooting for IT equipment, including video systems, laptops, and printers.
• Promptly respond to global employee service requests via email and ticketing systems (ServiceNow/Jira), maintaining ≤24hr SLA compliance.
• Install, configure, and upgrade operating systems, common office software, and mobile applications.
• Administer and maintain Unified Endpoint Management (UEM) platforms (e.g., Intune, Jamf) for software deployment, patch management, and device configuration.
• Utilize scripting (PowerShell, Bash, etc.) to streamline repetitive tasks and manage system configurations.
• Create KB articles and conduct user training sessions on IT best practices.
• Assist the IT team with other daily tasks and global infrastructure projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level