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The position involves installing, configuring, and maintaining desktop hardware, software, and peripherals. The role requires providing technical support and troubleshooting for desktop-related issues, managing user onboarding and offboarding processes, and offering training and support to end-users on desktop systems and applications. Collaboration with other IT team members is essential to resolve complex technical issues, and maintaining documentation of desktop configurations, procedures, and troubleshooting steps is also a key responsibility.