Horace Mann-posted 7 months ago
Entry Level
Springfield, IL
Educational Services

This is a temporary, on-site position that will begin as soon as possible and is estimated to run through the end of August. Horace Mann is currently seeking a IT Deployment Technician to support our Windows 11 migration efforts. We are specifically looking for an individual with the ability to assist users with printer installations remotely, over the phone. Schedule: Monday through Friday, 8:00 AM - 4:40 PM CST.

  • Monitor and manage a calendar of scheduled printer installation appointments
  • Provide remote assistance for printer setup and troubleshooting
  • Support device imaging, hardware unpacking, and repackaging as needed
  • Assist with Windows 11 migration tasks
  • Help with imaging computers as part of the deployment process
  • Assist with unboxing and re-boxing hardware as needed
  • Degree or diploma in a computer-related program at an accredited technical college
  • Familiarity with printer installation and configuration (both local and network)
  • Experience in a desktop computing support role is preferred, with preference given to candidates with over 1 year of relevant experience
  • Good knowledge of IT concepts and overall strategies, methodologies, practices & procedures
  • Some exposure to network components such as switches, firewalls and Wi-Fi access points
  • Strong organizational and time management skills
  • Strong analytical and problem resolution skills
  • Excellent written and verbal communication skills
  • Detail oriented, customer service focused, and good interpersonal skills
  • Punctual and dependable, with a professional attitude
  • Highly desirable if you have experience using PXE or Server Based Imaging with to install Windows 11 onto new computers
  • Pay Rate: $17.00/hr
  • Salary is commensurate to experience, location, etc.
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