IT Department Manager

Webull Financial • Saint Petersburg, FL

34d • $75,000 - $115,000 • Onsite

About The Position

We're seeking an energetic and employee-focused IT Department Manager to lead our technology support operations and drive innovation across our organization. This is an excellent opportunity for an emerging leader who is passionate about delivering exceptional IT experiences and optimizing how technology serves our team.

Requirements

• 3-5 years of experience in Information Technology
• 1-2 years of experience managing distributed teams or multi office environments
• Experience working with or supporting international/distributed teams
• Hands-on experience with cloud platforms (AWS, Azure, Google Cloud, or similar)
• Working knowledge of networking fundamentals and cybersecurity principles
• Strong customer service orientation with proven ability to balance technical and user needs

Nice To Haves

• Experience with cloud-based collaboration tools (Microsoft 365, Google Workspace, Slack, etc.)
• Familiarity with IT service management frameworks (ITIL, etc.)
• Project management experience or certification
• Excellent communication skills with both technical and non-technical audiences
• Self-starter mentality with a bias toward action and continuous improvement
• Comfort with ambiguity and ability to build processes from the ground up

Responsibilities

• Manage and mentor the IT support team, fostering a culture of responsiveness and service excellence
• Ensure high levels of employee satisfaction through proactive support and clear communication
• Develop and track key performance metrics focused on user experience and resolution times
• Build strong relationships across departments to understand and anticipate technology needs
• Collaborate with international team members across different time zones to deliver seamless support
• Implement and maintain networking solutions and cybersecurity best practices
• Monitor system health and coordinate with service providers
• Identify opportunities to streamline and automate current IT workflows
• Evaluate and implement new tools and technologies that enhance productivity
• Lead digital transformation initiatives that improve the employee experience
• Stay current with emerging IT trends and recommend strategic improvements
• Design and deliver user training programs for new tools, systems, and security protocols
• Create documentation and self-service resources to empower employees
• Conduct onboarding sessions for new hires on IT systems and policies
• Promote cybersecurity awareness across the organization

Benefits

• Comprehensive Health Coverage: 100% paid medical and dental insurance for employees and dependents, vision insurance, and more!
• Financial Support: 401(k) match, commuter benefits for NY positions, and short-term disability coverage.
• Work-Life Balance: Generous time off that increases with tenure, paid parental leave, personal days, sick time, volunteer days and company holidays.
• Wellness & Pet Care: Fitness and wellness benefits, plus pet insurance for your furry friends.
• Investing in Your Future: We provide tuition reimbursement to help you pursue relevant degrees, certifications, and training that align with your career goals.
• Dynamic Office Perks: Catered breakfast (every Monday) & lunches (every Friday), fully stocked kitchens, and monthly happy hours to connect and collaborate.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees