IT Delivery Manager - ServiceNow (Hybrid)

Corning•Charlotte, NC

37d•Hybrid

About The Position

The company built on breakthroughs. Join us. Corning is one of the world's leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what's possible. How do we do this? With our people. They break through limitations and expectationsâ¯- not once in a career, but every day. They help move our company,â¯and the world, forward. At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more. Come break through with us. The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies. Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes. IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide. Role Purpose The ServiceNow Product Manager will lead, direct, develop, and optimize our ServiceNow team's priorities across platform/ product lines. This role includes managing a team and a 3rd party services provider. The ideal candidate will collaborate with stakeholders to define and prioritize requirements, conduct workshops to develop and maintain the product roadmap, ensure alignment with business objectives, and drive continuous improvement of the platform to maximize business value.

Requirements

BS degree in Information Technology, Computer Science, Business or a related field. May accept additional experience in lieu of degree.
ITIL4 Foundation Certification
ServiceNow Certified System Administrator (CSA) required
8+ years of experience working with the ServiceNow platform, including implementation, administration, or development.
Keen eye for gaps, complexity reduction, and simplification without compromising requirements.
Exceptional attention to detail, organized, and self-starter with the ability to function autonomously.
Demonstrated ability to manage and mentor technical teams, ensuring a collaborative and high-performance culture.
Strong leadership, facilitation, and stakeholder management skills
Strong understanding of ServiceNow modules such as ITSM, ITOM, Platform Core, SPM, HAM, SAM

Nice To Haves

ServiceNow Certified Application Developer (CAD) preferred
ServiceNow Certified Implementation Specialist - ITSM, SPM, ITOM preferred
Functional knowledge of IT financials and fundamental accounting principles regarding the treatment of IT tools and applications.
Excellent verbal and written communication skills, with the ability to present complex technical concepts to business leaders and stakeholders
Ability to work cross-functionally to resolve conflicts and priorities.
Use technology to improve business processes and

Responsibilities

Gather, analyze, and document business and technical requirements to translate them into user stories and acceptance criteria.
Collaborate with cross-functional teams, including IT, security, and other business units, to optimize ServiceNow solutions.
Optimize the value of the work the Development Team performs
Ensure that the Product Backlog is visible, transparent, and clear to all, and shows what the Team will focus on next
Ensure the Development Team understands items in the Product Backlog to the level needed
Keep up to date with the ServiceNow roadmap for their respective modules
Act as a Product Owner or Business Analyst in an Agile environment
Communicate complex technical concepts to non-technical stakeholders.
Manage teams and outcomes by setting detailed objective plans that align with a broader enterprise strategic roadmap.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume