IT Data Center Technician (2nd Shift)

CBRE-posted about 1 year ago

Full-time

Dallas, TX

Real Estate

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As a CBRE Information & Communications Technology Service Delivery Technician, you will provide on-site support for ICT and Engineering services within a Data Center environment. This role is crucial for maintaining technical services in critical client environments, ensuring that all operations meet industry standards and client expectations.

Receive, review, and complete IT equipment installation, relocation, and decommission requests within timeframes and to industry standards.
Provide problem-solving support, including server reboots, backups, and visual inspections.
Escort third-party engineers and ensure their compliance with site standards.
Receive, respond, and assign break and fix tickets within the agreed timeframe or escalate if they cannot be resolved.
Ensure that on-site documentation, including work-related standard operating procedures, are created, reviewed, and updated whenever there is an instruction or process change.
Receive, assess, and complete patching and de-patching requests.
Develop a good working relationship with all members of staff and client representatives.
Provision and fault diagnosis and rectification of network channel connectivity, installation, relocation, and decommissioning of IT equipment, and general engineering maintenance and housekeeping of critical services.
Ensure a safe and healthy working environment while maintaining a professional image.
Use existing procedures to solve straightforward problems.

Training in a Technical discipline having served an apprenticeship or equivalent with 1-2 years of job-related experience.
Ability to follow basic work routines and standards in the application of work.
Communication skills to exchange straightforward information.
Working knowledge of Microsoft Office products, including Word, Excel, and Outlook.
Strong organizational skills with an inquisitive mindset.
Basic math skills, including the ability to calculate simple figures such as percentages, discounts, and markups.

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