IT Customer Support Technician, ATR
About The Position
Idaho National Laboratory is hiring an IT Customer Support Technician to work on our Service Desk Management team. Our team works a 4x10 schedule located out of our Advanced Test Reactor (ATR) Desert Site facility with every Friday off. You will be responsible for installing, maintaining, and repairing computer systems and networks to ensure the stable operation of the organization’s IT assets. This includes diagnosing hardware and software issues, performing system upgrades, mitigating security vulnerabilities, and providing technical support to staff and users.
Requirements
- Level 3: HS Diploma or equivalent and 4 years of relevant experience with a preference of an Associate's degree in computer science, Information Technology, or directly related field.
- Level 4: HS Diploma or equivalent and 6 years of relevant experience with preference of an Associate’s degree in computer science, Information Technology, or a related field and two years of relevant experience.
- Minimum of 2 years of experience in a technical support or computer technician role.
- This position requires the ability to obtain and maintain a Department of Energy "L" clearance, which requires US Citizenship.
Nice To Haves
- Certifications: A+ Certification, Network+ Certification, or similar IT certifications are desirable.
- Technical Skills: Proficient in Microsoft Window and Mac operating systems, Experience with common software applications and tools, Knowledge of network protocols and security.
Responsibilities
- Provide technician support to diagnose and resolve equipment installs, tests, upgrades, Software installation, Software updates, and maintains, including preventive maintenance on enterprise peripherals, hardware, software, network hardware, and software components.
- Repair and maintain equipment while minimizing customer down time.
- Support and maintain ongoing development and continuous integration testing of research software and computational frameworks for end-user level workstations.
- Provide administration and support related to applicable operating systems.
- Manage hardware including racking, networking, and repairing systems as needed.
- Configure and maintain continuous integration software.
- Patch and maintain systems in accordance with company cyber-security standards.
Benefits
- Medical, Dental, Vision, and Flexible Spending Accounts
- 401(k) with a 4.2% employer contribution and up to 4.8% match
- Paid time off (personal leave)
- Employee Education Program (tuition assistance)
- Benefit eligibility subject multiple factors, including employment status and position classification.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
