IT Customer Support Specialist - Ann Arbor
About The Position
The scope of this task is to provide a variety of current and future IT operational support services to the user and operations environment operated by the IT group. User and operations work will consist of user account maintenance. The total level of support is constrained by the resources allocated or funded by the Government. The Contracting Officer’s Technical Representative (COTR) will provide direction for prioritizing projects or reallocating resources to meet new customer requirements. This includes support for any future technologies or special projects that are incorporated into the architecture.
Requirements
- High School Diploma or equivalent
- Knowledge of Google Workspaces (Calendar, Gmail, Docs, Sheets, Slides and Meet)
- Knowledge of Linux operating system update software (Webmin, apt)
- Knowledge of Windows operating system update software (Windows Update, PDQ, IBM BigFIX)
- Knowledge of Microsoft Office applications (MS Word, Excel, and PowerPoint)
- Knowledge of Audio/Video Equipment basic functionality (projectors, webcams, microphones, speakers, amplifiers)
- Must be able to pass a Federal Background check.
Responsibilities
- Customer Support Physically deploy new workstations/laptops to new personnel offices/cubicles.
- Ensure equipment is functioning properly when deployed.
- Recall IT equipment when a user departs.
- User Account Support Adds/deletes/modifies user accounts in Microsoft Windows Active Directory Server.
- Adds/deletes/modifies user accounts in Gmail implementation Adds/deletes/modifies users membership in Gmail mailing groups.
- Adds/deletes/modifies users accounts in Google Voice.
- Operating / Application Patching Utilize Webmin control panel to patch a variety of Linux systems, including servers and workstations.
- Utilize Big Fix implementation to patch a variety of Linux, Windows, and macOS operating systems.
- Utilize PDQ Deploy/Inventory to patch applications when needed.
- Conference Room A/V Support Assist users with scheduling both virtual and in person meetings in the designated conference spaces.
- Troubleshoot both virtual and physical issues in support of the meetings being held in the conference spaces.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
