IT Customer Support Professional

Govcio LLC • New York, NY

95d • $85,000 - $85,000

About The Position

GovCIO is currently hiring for an IT Customer Support Professional with an active Secret clearance to provide outstanding support to users, as well as deliver desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance. This position will be located in New York, NY, and will be a fully on-site position.

Requirements

• High School with 3 - 6 years IT customer support (or commensurate experience)
• Clearance Required: Active Secret with the ability to obtain and hold DEA suitability.

Responsibilities

• Provide outstanding support to users.
• Deliver desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance.
• Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentation.
• Install software patches, updates, and upgrades, including remote server and workstation administrations.
• Maintain operability of the Uninterruptible Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems, and monitor network traffic and optimize network performance.
• Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves.
• Create, update, and track service call requests, and stage and take down end-user workstations and associated equipment.
• Share knowledge with more junior team members. Report team and individual performance to SLAs/KPIs.

Benefits

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees