IT Customer Support / Field Service Technician

Allegheny Science and Technology • Idaho Falls, ID

32d • $55,000 - $65,000 • Onsite

About The Position

Allegheny Science & Technology (AST) is seeking an IT Customer Support / Field Service Technician to support our DOE customer in Idaho Falls, Idaho. This position is 100% onsite and will support a 9/80 schedule.

Requirements

• Minimum of three (2) years of experience supporting a Help Desk / Service Desk / Field Technician environment OR active A+ Certification with a minimum of two (1) years of related experience.
• Must have at least a High School Diploma.
• Strong communication skills, both written and verbal.
• Must have technical experience with Microsoft Office products.
• Experience troubleshooting hardware related issues.
• Must maintain a high level of customer service relationship standards
• Have a high level of time management skills in handling tasks, prioritizing tasks, completing tasks, and arriving to work on time.
• Ability to obtain Government BAO clearance or higher, and an HSPD-12 badge.
• US Citizenship is required.

Nice To Haves

• Active A+ certification.
• Prior experience supporting government type operations office's computing environment in a Help Desk capacity.
• Ability to obtain a DOE L or Q Security clearance.

Responsibilities

• Respond to and diagnose problems through discussions with users including problem recognition, research, isolation, and resolution steps.
• Utilization of problem management database and help desk systems.
• Answer the help desk phones, input tickets into the automated tracking system, troubleshoot customer problems and provide customer assistance on all major products in the DOE-ID computing environment including, but not limited to: Microsoft Windows, Microsoft O365 Outlook, Microsoft Office Suite, Microsoft Teams, and other applications specific to DOE-ID.
• Maintain all hardware including desktops, laptops, printers, monitors, keyboards, disk drives, scanners, FIPS 140-2 compatible thumb drives and other peripheral equipment.
• Ensure proper setup with the latest standards for all desktop and laptop systems. Image systems, address vulnerabilities, and office setup.
• Assist in the distribution of security patches and ensure proper and timely installation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED
• Number of Employees: 251-500 employees