IT Customer Service Manager

Sazerac Company•Carrollton, TX

About The Position

IT Customer Service Manager provides IT support to the Customer Service functional group. This includes working to improve processes within the ERP system, WMS, EDI, WebConnect, CreateForm, and EAPS systems. Position will investigate & resolve issues related to these systems, and provide technical guidance to the functional group. Help Customer service & IT by focusing on departmental and company priorities to make team members as efficient and productive as possible. Support CS initiatives and improve process performance. Support the CS group through technical assistance and improved processes enabling them and the company to reach it's fiscal goals. Work with supervisor to develop and actively participate in a career development program by working on designated skills and stretch projects/goals that push outside of comfort zone. Manage PPT and other tools to feed important information into the development specific KPIs. Continually work to improve designated skills to grow with the company and become an effective and productive team member.

Requirements

Ability and willingness to work non-traditional hours (nights/weekends)
Ability to communicate with all levels of an org
Ability to manage multiple projects at one time
Bachelor Degree in Business or commensurate experience
Ability to quickly learn new systems/processes
Strong computer skills and high comfort using technology and systems
Excellent oral & written communication skills
Self-motivated, innovative and solution-oriented mindset
Demonstrate the ability to work as a team as well as self-directed
Willingness to travel
5 years relevant experience (minimum)
5 years Experience in manufacturing software (ERP, MRP, MPS, WMS)

Nice To Haves

Experience with Cognos or similar reporting platforms
Experience in Alcohol Beverage Industry or CPG overall
Experience with System 21 ERP software
5 years Experience in development of query programs on AS400 or similar proficiency

Responsibilities

Provide IT support to the Customer Service functional group.
Improve processes within the ERP system, WMS, EDI, WebConnect, CreateForm, and EAPS systems.
Investigate & resolve issues related to these systems
Provide technical guidance to the functional group.
Focus on departmental and company priorities to make team members as efficient and productive as possible.
Support CS initiatives and improve process performance.
Support the CS group through technical assistance and improved processes enabling them and the company to reach it's fiscal goals.
Work with supervisor to develop and actively participate in a career development program
Manage PPT and other tools to feed important information into the development specific KPIs.
Continually work to improve designated skills to grow with the company and become an effective and productive team member.