IT Customer Service Advocate

CharterCARE Health Partners • Providence, RI

259d

About The Position

The Customer Service Advocate is responsible for prioritizing customer satisfaction for Information Technology services by representing the Information Technology department and managing difficult situations and conflict resolutions. This includes but is not limited to monitoring all incidents, requests, and complaints to ensure issues are resolved on time and effectively.

Requirements

• Bachelor's degree or equivalent work-related experience.
• 2 or more years of Healthcare IT/Customer Service experience preferred.
• Understanding of ITIL and ServiceNow.
• Working knowledge of Windows environment.
• Skilled knowledge of Dell, HP, and Lenovo desktops, laptops, printers, mobile devices, and peripheral hardware components.
• Functional knowledge of support software: Office 365, Internet Explorer, MS Edge, Google Chrome, Cisco AnyConnect, Citrix.

Nice To Haves

• Creative problem solving and critical thinking skills.
• Professional interaction and active listening skills.
• Ability to utilize computer-based resources effectively.
• Flexibility to schedule changes or additional coverage during peak periods.
• Ability to develop and maintain strong relationships at all levels of the organization.
• Ability to work independently, prioritize workload, and multi-task with a results-oriented attitude.

Responsibilities

• Prioritize customer satisfaction for Information Technology services.
• Represent the Information Technology department.
• Manage difficult situations and conflict resolutions.
• Monitor all incidents, requests, and complaints to ensure timely and effective resolution.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree