IT Credentialed Trainer 2- Remote

Beth Israel Lahey Health • Danvers, MA

108d

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Credentialed Trainer 2 delivers end-user training to a diverse healthcare audience for assigned BILH Enterprise application(s) or project(s). The Credentialed Trainer 2, in conjunction with the Principal Trainer, will design, develop, and deliver courseware and presentations that support multiple learning styles for colleagues. With the Principal Trainer, the Credentialed Trainer Associate will develop standards, and strategies and utilize technologies to instruct and educate colleagues across the organization. The Credentialed Trainer 2 works closely with Principal Trainers, peers, and Team Lead on assigned project(s). Credentialed Trainer 2’s will help develop the skillset of CT Is and support a variety of applications and systems.

Requirements

• Bachelor’s Degree in a related field.
• Credentialed in 3 Epic applications.
• 3 - 5 years of experience with adult education, instructional design, and direct experience in the Epic Electronic Health Record implementation, training, and support.

Nice To Haves

• Bachelor's Degree in computer science/information systems, healthcare, business, education, or equivalent.

Responsibilities

• Deliver training, assessments, remediation, and facilitate support for applications/projects.
• Partner with the Principal Trainers in the development, creation, and management of all aspects of the training material.
• Monitor the effects of training via end-user shadowing/rounding. Share observations with the Training Lead and Principal Trainer for enhancements in training techniques.
• Maintain credentialed status and demonstrate the skills and knowledge to independently train, and support multiple product applications.
• Communicates effectively and professionally while consistently adhering to customer service standards.
• Manage work to meet deliverables. Escalate any issues that may adversely impact deliverables.
• Manage and multitask on several assigned training project tasks.
• Serve as an expert on assigned training projects and transfer knowledge to other team members.
• Demonstrate knowledge of adult learning theories.
• With minimal oversight, participate in the revision of training content and program delivery methods based on the learner's needs, organizational goals, and healthcare trends.
• Participate in the interview process, as directed by department management, to assess the technical knowledge of prospective applicants and contractors.
• Provides training and mentoring to other team and/or department members.
• Participate in the onboarding of new Credentialed Trainer including working with the Principal Trainer to arrange and successfully credential trainers.
• Other duties as assigned.

Benefits

• Comprehensive compensation and benefits.
• Support for achieving a healthy and balanced life.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees