IT Courtroom Tech

City of New York•New York City, NY

22h

About The Position

The Kings County District Attorney’s Office (KCDA) is one of the largest prosecutor’s offices in the country and is committed to developing and implementing innovative prosecutorial strategies that will fulfill our vision of keeping Brooklyn safe while at the same time ensuring fairness and justice for all. To support this mission, the Agency is recruiting an IT Courtroom Tech responsible for maintaining laptops and computers used in courtrooms; providing on-site and remote troubleshooting; supporting Assistant District Attorneys (ADAs) in courtroom presentations; testing new equipment and software; and maintaining system readiness. The It Courtroom Tech is critical to ensuring equipment coordination with courtroom technology as well as IT security policy standards. The IT Courtroom Tech Specialist maintains operational continuity, supports user access, and maintains system functionality and IT service reliability across the organization. The ideal candidate possesses strong technical troubleshooting skills with attention to detail, and a customer-focused mindset. Under direct supervision from both the CIO and Deputy CIO with some latitude for independent initiative and judgement, the IT Courtroom Tech Specialist's responsibilities include: - Assisting Court Techs as needed with set-up and testing courtroom equipment and resolving immediate software/hardware conflicts quickly and efficiently. Providing immediate on-site support for ADA presentations in court. - Providing first-line support for laptops, projectors, and other courtroom tech equipment. - Assistance with any further setup required for court technology and presentation. (extra monitors, speakers etc.) - Identifying and troubleshooting video/audio playback issues and compatibility with courtroom systems. - Coordinating with court IT to resolve compatibility or connectivity issues, including peripherals, playback or other unforeseen technical complications. - Managing, updating, and closing tickets in the help desk system. Escalating complex issues to higher-level support or system administrators, when required. - Troubleshooting Microsoft Windows environments and a basic understanding of Microsoft 365 administration (email, Teams, SharePoint) - Understanding of network fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting) and knowledge of hardware and peripherals (printers, monitors, projectors, mobile devices) - Experience with remote desktop tools and ticketing system. - Supporting users via phone, email, chat, or in person to diagnose and resolve hardware, software, and network issues. - Familiarity with endpoint protection and patch management tools. - Awareness of cybersecurity best practices (phishing prevention, MFA, secure data handling). - Strong customer service orientation, professional communication, patience and empathy when assisting non-technical customers. - Creating, managing, and regularly updating laptop images, apps, configurations for use in courtroom presentations and to maintain security compliance. - Analytical and problem-solving skill and the ability to document issues and resolutions clearly. - Effective time management and prioritization in fast-paced environment with a high degree of reliability and punctuality. - Maintaining asset inventory (computers, peripherals, licenses). - Assisting with system setups, software installations, and configuration changes. - Maintaining technical documentation for imaging procedures, courtroom setups, and known issues and update help guides and checklists for use by ADAs or Tech support staff. - Logging and tracking support incidents. - Availability for on-call rotation or after-hours support as needed. - Commitment to confidentiality and data security standards. - Ability to lift and move equipment (typically up to 50 lbs). - Other tasks and responsibilities as needed to support the Bureau’s operation.

Requirements

High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
Education and/or experience which is equivalent to "1" above.

Responsibilities

Assisting Court Techs as needed with set-up and testing courtroom equipment and resolving immediate software/hardware conflicts quickly and efficiently.
Providing immediate on-site support for ADA presentations in court.
Providing first-line support for laptops, projectors, and other courtroom tech equipment.
Assistance with any further setup required for court technology and presentation. (extra monitors, speakers etc.)
Identifying and troubleshooting video/audio playback issues and compatibility with courtroom systems.
Coordinating with court IT to resolve compatibility or connectivity issues, including peripherals, playback or other unforeseen technical complications.
Managing, updating, and closing tickets in the help desk system.
Escalating complex issues to higher-level support or system administrators, when required.
Troubleshooting Microsoft Windows environments and a basic understanding of Microsoft 365 administration (email, Teams, SharePoint)
Understanding of network fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting) and knowledge of hardware and peripherals (printers, monitors, projectors, mobile devices)
Experience with remote desktop tools and ticketing system.
Supporting users via phone, email, chat, or in person to diagnose and resolve hardware, software, and network issues.
Familiarity with endpoint protection and patch management tools.
Awareness of cybersecurity best practices (phishing prevention, MFA, secure data handling).
Strong customer service orientation, professional communication, patience and empathy when assisting non-technical customers.
Creating, managing, and regularly updating laptop images, apps, configurations for use in courtroom presentations and to maintain security compliance.
Analytical and problem-solving skill and the ability to document issues and resolutions clearly.
Effective time management and prioritization in fast-paced environment with a high degree of reliability and punctuality.
Maintaining asset inventory (computers, peripherals, licenses).
Assisting with system setups, software installations, and configuration changes.
Maintaining technical documentation for imaging procedures, courtroom setups, and known issues and update help guides and checklists for use by ADAs or Tech support staff.
Logging and tracking support incidents.
Availability for on-call rotation or after-hours support as needed.
Commitment to confidentiality and data security standards.
Ability to lift and move equipment (typically up to 50 lbs).
Other tasks and responsibilities as needed to support the Bureau’s operation.