IT Cordinator

Uncommon Hospitality • Portland, ME

11d • $50,000

About The Position

We are on the lookout for a highly organized, innovative and proactive IT Cordinator to assist our hotels with their information and technology needs. This will be our first hire in this department and it will require lots of flexibilty and on the job learning. This is perfect for someone new to the information and technology workforce. Recent graduates should apply! At Uncommon Hospitality , we firmly believe that every person is unique, every place is distinct, and every memorable travel experience is uncommon . Family-owned and relationship-focused, we are a hotel management and development company dedicated to creating those experiences while enriching the lives of our guests, empowering our people to reach their potential, and improving the world around us. The IT Coordinator will support the daily operations of Uncommon Hospitality by overseeing all technology systems across the portfolio. This role ensures our teams have reliable, secure, and efficient tools that enable smooth hotel operations and an exceptional guest experience. The IT Coordinator provides knowledgeable, solutions-oriented support and communicates with clarity and professionalism across all levels of the organization. While deeply technical, this role also requires a service-driven mindset, helping team members feel supported, informed, and confident in the technology they use each day. This position is central to fostering operational continuity, strengthening system security, and guiding the organization through ongoing technology improvements.

Requirements

• Excellence Driven
• Problem Solver
• Detail Oriented
• Effective Communicator
• High Integrity

Nice To Haves

• 1+ years of IT experience, ideally in hospitality or a multi-site organization.
• Knowledge of Microsoft 365, Windows environments, cloud platforms, and cybersecurity.
• Familiarity with hotel systems (PMS, POS, communication platforms).
• Ability to work independently, prioritize tasks, and handle multiple projects simultaneously.

Responsibilities

• Oversee and Support Technology Infrastructure
• Maintain and support all IT systems including servers, networks, workstations, mobile devices, and communication platforms.
• Provide responsive, friendly technical support to both corporate and property-level teams — meeting people where they are and helping them feel confident using their systems.
• Implement cybersecurity protocols, backups, and data recovery plans to safeguard company information and operations.
• Support onboarding and offboarding processes to ensure smooth transitions for new and departing team members.
• Lead System Integration and Vendor Coordination
• Serve as the primary liaison with third-party IT providers and system vendors.
• Coordinate system upgrades, new technology rollouts, and integrations (PMS, POS, messaging tools).
• Maintain inventory and licensing records, ensuring accuracy, compliance, and cost effectiveness.
• Develop and Maintain IT Standards
• Create approachable, easy-to-follow documentation and training for users at all comfort levels.
• Promote security awareness and best practices with a collaborative, educational approach.
• Monitor IT budgets and assist leadership with forecasting future technology needs and improvements.

Benefits

• Discounted Hotel Stays Across New England and within the Small Luxury Hotel brand
• Individual Coverage for Health, Dental & Vision
• Unlimited PTO Policy
• Annual Bonus
• Discounted meals at our partner restaurants Wayside Tavern, Twinflower Cafe and Five of Clubs
• Generous Parental Leave
• Flexible Spending Accounts (An Employer-Sponsored Healthcare Benefit)
• Voluntary enrollment in Uncommon Hospitality IRA plan matching up to 3% contributions
• Access to career development and advancement courses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed