IT Coordinator – Renewable Natural Gas (RNG)

Waga Energy • Lower Merion Township, PA

2d

About The Position

At Waga Energy, strong office IT support ensures our teams have the tools and systems they need to do their best work in driving our clean energy mission. To support our growing U.S. operations, this role will be the primary IT point of contact in the United States and will play a critical part in ensuring reliable, secure, and scalable IT support for U.S. operations.
You’ll be the only on‑site IT team member in the U.S., which means you’ll have a high level of ownership and independence in your day‑to‑day work. You’ll have a local U.S. manager and be fully supported by Waga Energy’s experienced global IT team based in France, who provide tools, guidance, and foster collaboration within a shared international mission.
This role is a great fit for someone who enjoys being hands‑on, proactive, and solving problems independently—while also being part of a global, mission‑driven organization.
If you’re excited by autonomy, shaping IT practices in a growing environment, international collaboration, and doing work that directly supports a cleaner energy future, this role offers both purpose and room to grow. The successful candidate will have the opportunity to help build and scale the U.S. IT presence in the coming years as the organization continues to expand.

Requirements

• A bachelor’s degree in information technology, computer science, or a closely related discipline.
• A minimum of 3 years of IT support experience in a corporate or multi-site environment providing Level 1 end-user technical support.
• Strong prioritization and organizational skills in a ticketed support environment
• Strong knowledge of Microsoft and Windows environments for support and maintenance
• Clear written and verbal communication with technical and non-technical users
• Ability to work independently and collaborate with remote/global IT teams
• Detail-oriented, patient, and customer-service focused

Responsibilities

• Provide first-level IT support across the Group
• Manage the full lifecycle of IT equipment (procurement, setup, deployment, decommissioning)
• Handle user account creation and access management (onboarding/offboarding)
• Troubleshoot network connectivity and coordinate with local internet providers
• Maintain an accurate IT asset inventory for the Americas region; manage equipment and consumable orders
• Handle Level 1 investigation and follow-up of Group-level cybersecurity incidents, leveraging time zone coverage
• Validate software requests in coordination with Group IT: ensure proper procurement and review before deployment
• Support user awareness on security best practices
• Act as the bridge between local teams and the Group IT Department in France
• Ensure Group IT standards and policies are understood and applied locally
• Coordinate with local vendors and service providers
• Write and maintain user documentation to promote autonomy
• Participate in regional IT projects and deployments
• Identify local needs, gaps, and areas for improvement; report them to Group IT

Benefits

• Waga offers a competitive annual salary and benefits package including 20 days of paid time off, 11 paid holidays and paid parental leave along with health, dental, vision, life, and disability insurance and a 401k plan with company matching contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees