IT Coordinator III (Part Time) Lacey,WA

International Game Technology • Lacey, WA

238d • $46,717 - $62,920

About The Position

The IT Coordinator provides essential technical support to the field service groups, warehouse, and our data center, ensuring seamless operations. Elevate end-user experiences by delivering exceptional technical support for desktops, laptops, tablets, and other devices. Execute precise reimaging processes, mastering the art of managing system configurations to ensure optimal performance and elevate hardware capabilities. Configure software systems like MS Office, Citrix, and Linux for optimal functionality. Implement and manage a tracking system for network availability, software licenses, and expiration dates. Oversee our inventory, including equipment, hardware, software, and supplies. Troubleshoot and maintain external and internal devices such as hard drives, printers, scanners, laptops, and tablets. Enforce firewall rules with a keen eye for precision. Collaborate with Network Engineers and Database Engineers on tasks like setting up firewalls, configure rule changes, and database-related initiatives. Support gaming system hardware and software in a virtual environment. Maintain OS firmware for cutting-edge systems. Document and track comm equipment location and serials. Troubleshoot communication issues. Monitor and maintain contractually required dual comm locations.

Requirements

• Proven experience as a Network Technician or in a similar role.
• In-depth knowledge of networking protocols, hardware, and software systems.
• Familiarity with security measures and compliance standards.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and collaboration abilities.
• CompTIA Network+ certification required.
• Associate or bachelor's degree in information technology, Computer Science, or related field.
• 1 - 2 years of related experience is required.

Nice To Haves

• Relevant certifications such as A+, Sec+, Cisco CCNA, or equivalent preferred but not required.

Responsibilities

• Provide essential technical support to field service groups, warehouse, and data center.
• Deliver exceptional technical support for desktops, laptops, tablets, and other devices.
• Execute reimaging processes and manage system configurations.
• Configure software systems like MS Office, Citrix, and Linux.
• Implement and manage a tracking system for network availability and software licenses.
• Oversee inventory of equipment, hardware, software, and supplies.
• Troubleshoot and maintain external and internal devices.
• Enforce firewall rules.
• Collaborate with Network Engineers and Database Engineers.
• Support gaming system hardware and software in a virtual environment.
• Maintain OS firmware for systems.
• Document and track communication equipment.
• Troubleshoot communication issues.
• Monitor and maintain dual communication locations.

Benefits

• 12 paid holidays
• Prorated paid vacation based on part-time hours
• Accrued paid sick leave - accrue 1 hour for every 30 hours worked
• 401k with employer match after 1000 hours worked and 100% vested from first day of contribution
• Health, dental, and vision insurance
• Life, accident, and disability insurance
• Tuition reimbursement
• Wellness programs
• Identity theft insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: Associate degree