IT Consultant V, Solutions - Virginia

Kaiser Permanente • Fairfax, VA

92d

About The Position

The Nexidia Systems Administrator is responsible for the technical administration and maintenance of the NICE Nexidia platform. This role ensures the platform is running smoothly and is integrated correctly with other enterprise systems. Key responsibilities include platform administration, managing user access, overseeing system integrations with applications like CRM and CCaaS, configuring dashboards and workflows, maintaining system documentation, assisting with upgrades, and troubleshooting integration issues. In addition to the responsibilities listed below, this position is responsible for providing support for customers (users), and assigned applications and/or information systems, including software implementation, cross-functional integration, complex configuration, and testing. Additional responsibilities also include leading solution design support efforts and research initiatives for translating requirements into workable technical solutions, and supporting the evaluation of third-party vendors as directed.

Requirements

• Minimum two (2) years experience in software or system testing across multiple IT environments.
• Minimum one (1) year software or application development experience.
• Bachelor's degree in Business Administration, Computer Science, CIS or related field.
• Minimum eight (8) years experience in IT consulting, business analysis, or a related field.
• Additional equivalent work experience may be substituted for the degree requirement.

Nice To Haves

• Experience managing SaaS platforms.
• Hands-on experience with NICE Nexidia and related platforms.
• Familiarity with CRM, CCaaS, and BI tools.
• Knowledge of documentation and ticketing systems like JIRA.
• Experience with Agile methodologies.

Responsibilities

• Conducts or oversees business-specific projects by applying deep expertise in subject area.
• Promotes adherence to all procedures and policies.
• Develops work plans to meet business priorities and deadlines.
• Determines and carries out processes and methodologies.
• Coordinates and delegates resources to accomplish organizational goals.
• Partners internally and externally to make effective business decisions.
• Solves complex problems and escalates issues or risks as appropriate.
• Monitors progress and results, recognizing and capitalizing on improvement opportunities.
• Evaluates recommendations made and influences the completion of project tasks by others.
• Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders.
• Communicates information and provides advice to drive projects forward.
• Influences team members within assigned unit and listens to performance feedback.
• Adapts to competing demands and new responsibilities.
• Provides feedback to others, including upward feedback to leadership and mentoring junior team members.
• Creates and executes plans to capitalize on strengths and improve opportunity areas.
• Develops requirements or leads a team of IT consultants in the development of requirements for complex or specialized process or system solutions.
• Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements.
• Leads and oversees the development and documentation of comprehensive business cases to assess costs, benefits, ROI, and TCO of complex solution proposals.
• Provides insight, guidance, and recommendations throughout the evolution of applications, systems, and/or processes.
• Maps current state against future state processes and defines the impact of requirements on upstream and downstream solution components.
• Provides insight and influence to senior management and business leaders on integrating requirements with current systems and business processes.
• Reviews, evaluates, and prioritizes value gaps and opportunities for process enhancements or efficiencies.
• Influences solution design by providing insight and consultation at design sessions with IT teams.
• Recommends and advocates for additional data and/or services needed to address key business issues.
• Participates in evaluating third-party vendors as directed.
• Drives continuous process improvement by leading the development, implementation, and maintenance of standardized tools, templates, and processes.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree