Pliancy-posted 3 months ago
$75,000 - $85,000/Yr
Full-time
Boston, MA
101-250 employees

Pliancy is fundamentally changing the way businesses value technology by empowering the next evolution of IT leadership. We provide high-touch consulting solutions to life science and finance organizations. Our employees and clients find that we’re starkly different from other IT organizations because we challenge the status quo in two major ways: by putting people first in every decision we make, and by innovating towards simplicity and sustainability. Whether streamlining a client’s race to a cancer cure or securing the fine details of data integrity, we’re driven to help people. And as a people-first company that invests in the long-term success of our employees, we’re looking for creative thinkers who like to solve interesting problems. We have a culture of mentorship and prioritize curiosity and empathy in all of our hiring decisions.

  • Driving the adoption of forward-thinking technology in a rapid-growth environment
  • Identifying unique cutting-edge solutions to business problems leveraging technology
  • Providing high-touch, white-glove support to executives, executive assistants, and staff
  • Troubleshooting day-to-day technical issues and assisting with daily requests
  • Creating new users, configuring laptops, and setting up their desks/workstations
  • Training and assisting in use of tools and technology to meet business needs
  • Documenting assets, configurations, passwords, processes, etc., and maintaining current and accurate documentation
  • Assisting with office moves, upgrades, and AV deployments
  • Soft skills (personality, relationship-building, communication, stress management)
  • Experienced and comfortable supporting executive teams
  • 4+ years of general IT support experience
  • MacOS and Windows Desktop experience
  • MDM (Device posturing) experience
  • Working Knowledge of Active Directory / Azure AD
  • Experience with Common SaaS Offerings (including but not limited to Microsoft365 / Box / Dropbox / Egnyte)
  • Working functional knowledge of Public Cloud (Particular emphasis on IaaS and PaaS Technology) [AWS, Google Cloud, Microsoft Azure]
  • Aptitude (Ability to learn new technologies quickly)
  • Troubleshooting (Ability to work through issues methodically)
  • Ability & willingness to properly document processes and assets
  • General understanding of network fundamentals, including wireless mesh networks
  • Incredible sense of pride and passion for what you do, and a desire to help your teammates
  • Authorization to work in USA for any employer
  • Prior experience supporting Capital Management (VC/PE/Hedge) or Life Science Firms
  • Experience implementing Compliance Controls (related but not limited to HITRUST or SOX)
  • Video-conferencing/AV experience
  • PowerShell & Scripting
  • VoIP Support & Management
  • Google Workspace Administration experience
  • Generous salary, above-average pay ($75,000-85,000 per year, dependent on experience) including a quarterly incentive pay program
  • Healthcare: Premiums 100% covered for employees, 50% for dependents for our base level plan with the option to upgrade
  • Medical HRA: Company-funded reimbursement account to help cover copays, deductibles, and coinsurance
  • Optional dental and vision plans are offered for you to opt into
  • 401(k) Offering
  • Unlimited PTO
  • Paid leave for new parents
  • Employer-funded commuter benefits and mileage reimbursement
  • Employee stock options so you can share in Pliancy's success
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