IT - Computer Support Specialist

Flexfab•Hastings, MI

6d•Onsite

About The Position

We are seeking a Computer Support Specialist to join our dynamic IT team. This role investigates and resolves software and hardware problems in a Microsoft-centric enterprise environment. Performs in-depth troubleshooting and supports enterprise users with complex technical needs. The position requires a customer 1st mindset, strong analytical skills, deep knowledge of Microsoft technologies, and collaboration with all IT teams. If you thrive in fast-paced environments and excel in both on-premises and cloud-based platforms, we want to hear from you!

Requirements

Associate’s degree in information technology, Computer Science, or a relevant field or equivalent experience
1-2 years’ experience supporting users on windows desktop operating systems
Excellent troubleshooting and diagnostic skills
Ability to communicate well both in writing and verbally with a wide range of internal and external contacts.
Strong experience supporting Windows desktop enterprise systems
Microsoft 365 administration and troubleshooting skills
Working knowledge of endpoint management
Solid networking fundamentals (TCP/IP, DNS, DHCP, VPN)
Experience with ITSM tools and root cause analysis
Ability to interpret logs and diagnostic information
Situational Adaptability
Analytical Skills
Drives Results
Plans & Aligns
Decision Quality
Action Oriented
Collaborates
Ensures Accountability
Communicates Effectively & Influences
Instills Trust
Models Flexfab’s HEARTS Values:
Honesty – Lead with integrity and transparency in technical decision-making and stakeholder interactions.
Excellence – Relentlessly pursue innovative solutions that exceed expectations in product performance, safety, and quality.
Accountability – Own the outcomes of technology programs and foster a culture of responsibility within the team.
Respect – Champion collaboration and value the diverse expertise of engineers, scientists, and partners across functions.
Teamwork – Build strong cross-functional teams that work in unison to deliver results from concept through launch.
Support – Enable professional growth and promote a balanced, high-performing environment that benefits individuals, the organization, and broader community.

Nice To Haves

Professional certifications CompTIA A+, Network+, Security+ preferred

Responsibilities

Provide technical assistance and training to computer system users
Resolve service requests within defined SLAs and in support of team KPI’s
Advanced troubleshooting of device operating systems, hardware, and peripherals
Support Microsoft 365 including Exchange Online, Teams, SharePoint, and OneDrive
Administer and troubleshoot AD, Entra ID including accounts, groups, and MFA
Provide support for Microsoft Teams meetings, voice, and conferencing systems
Support managed endpoints for compliance, application deployment, and profiles
Diagnoses and resolve networking issues including VPN, DNS, and Wi-Fi access
Perform root cause analysis and recommend corrective actions
Create and maintain knowledge base documentation
Support onboarding and offboarding processes
Collaborate with infrastructure, network, security, and cloud teams
Assist in rollout of updates and new technologies
Identify opportunities for automation and efficiency improvements
Ensures compliance with Flexfab’ s IT security policies and standards
Responsible for calling for service and coordinating the repair of PC’s and laptops
Responsible for coordinating the installation of data drops with wiring contractors
Responsible for coordinating the troubleshooting and installation of the fleet of printers and Multi-Function Printers (MFP’s) with supplier
Participates in on-call or after-hours rotations as needed
Other projects and duties as assigned.