IT Co-op (Fall 2026)
About The Position
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. IT Co-op (Fall 2026) This is a 6-month (July 6th-December 18th, 2026) paid co-op experience out of our Boston, MA headquarters. The IT SearchBar team — "SearchBar”' is our end-user support team — is responsible for providing day-to-day tactical support to Klaviyos. This includes assisting with employee onboarding, inventory maintenance, overseeing a ticket queue, creating automated workflows, and documenting processes for our internal knowledge base. As an IT Co-op, you'll be responsible for interacting with and solving technical issues for other Klaviyos. Using your experience, you'll work to understand the problem then solve it using your troubleshooting skills. You'll also assist with light project work and inventory management. You'll have support when you need it, working closely with the other IT teams to escalate issues as necessary, all under the leadership of the IT Team Lead.
Requirements
- At least one previous internship or similar experience, in a helpdesk or support, or customer support using a ticketing system (such as FreshService, Zendesk, etc.) or messaging, email, etc.
- Clear verbal and written communication skills
- Passion for working with customers and providing white-glove customer service
- Passion for learning new technologies and AI tools
- Enjoy working on challenging problems and finding impactful solutions
- Eager to improve and provide feedback on existing processes
- Worked with the following (or similar) core technologies/applications: Jamf Pro, Okta, 1Password, Google Workspace, and Atlassian Product Suite (Confluence/Jira)
- Able to handle freight shipments and moving equipment up to 50 lbs
Nice To Haves
- Have experience with programming languages, scripting knowledge, or MDM/SSO strategy and support
- Understand wired and wireless networking knowledge
Responsibilities
- Oversee the daily ticket queue, ensuring that priority tickets are solved expediently
- Incorporate AI tools and automations into the IT helpdesk team systems
- Provide real-time IT support to remote and in-office Klaviyos by asking the right questions to dig into the root cause of the problem
- Identify recurring technical issues
- Assist with hardware needs — setting up and de-provisioning devices — installing and configuring software, and shipping and receiving
- Be an active participant with documentation and writing knowledge base articles
- Support our conference rooms and unified communications technology
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Intern
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
