IT Cloud Services Specialist

Saratoga Regional YMCA•Saratoga Springs, NY

69d•$70,000 - $75,000

About The Position

The Saratoga Regional YMCA is hiring for a IT Cloud Services Specialist, and we are excited to have you join the team! In order to meet the needs of the growing organization, the new position of IT Cloud Services Specialist is responsible for maintaining day-to-day cloud/SaaS/AI operations & security, and deploying special cloud/SaaS/AI projects for on-site and remote users.

Requirements

Technical proficiency with cloud, SaaS, and AI platforms (especially Microsoft products).
Strong problem-solving skills for interpreting, troubleshooting, and researching technical problems and error messages.
Ability to multi-task and prioritize service requests, issues, and projects.
Must be organized, reliable, diligent, and willing to learn.
Must be able to research, evaluate, and compare IT tools, products, and solutions.
Proficient in utilizing online resources & discussion platforms for troubleshooting and research.
Ability to work independently on assigned tasks and service requests.
Must be able to communicate clearly with both IT staff and end-users.
3-5 years of experience in similar or related IT roles.
Familiarity with the following technologies:
Microsoft 365, Entra/Azure, Exchange
Microsoft Teams
Microsoft OneDrive
Microsoft SharePoint
Microsoft Forms
Microsoft Copilot
Various 3rd party services, such as appointment booking/scheduling systems, or other services that perform specific functions in a business environment.

Responsibilities

Research, evaluate, and deploy cloud/SaaS/AI systems solutions as needed.
Maintain, monitor, and troubleshoot day-to-day cloud/SaaS/AI operations issues.
Configure & maintain permissions and access controls to ensure data and personal information is kept secure and only authorized users have relevant access.
Provide assistance, guidance, and support to end users for cloud/SaaS/AI tools & features.
Manage subscription licensing and negotiate renewals & pricing.

Benefits

Medical, Dental and Vision Coverage.
Life Insurance (Paid 100% by the SRYMCA).
Short and Long-Term Disability Insurance (Paid 100% by the SRYMCA).
FREE association-wide family membership.
401(a) and 403(b) retirement accounts.
All eligible employees receive the SRYMCA’s retirement contribution of 12% of their biweekly gross earnings.
Discounts on childcare services, including summer camp.
20% discount on program classes for the employee and dependents (subject to availability during regular registration periods).
40% discount on childcare services and Day Camps (limited number of discounted slots may be available, depending on enrollments).
Competitive Pay: We believe in recognizing talent and dedication. Our compensation packages are designed to be competitive within the industry, rewarding your skills and experience.
Community Impact: The chance to make a meaningful difference in the lives of individuals and families in your community.
Free YMCA Membership: Enjoy unlimited access to all SRY facilities, encouraging you to lead a healthy and active life.
Health and Wellness Programs: Participate in fitness classes, workshops, and wellness initiatives.
Collaborative Environment: Work alongside a passionate team committed to promoting health & wellness both physically and spiritually.