IT Clinical Applications Analyst II - (Enka/Candler, NC)

Mountain Area Health Education Center - MAHEC • Asheville, NC

3d • $63,700 • Onsite

About The Position

MAHEC is now accepting candidates for a level II Clinical Applications Analyst, supporting the IT-Clinical Informatics team. This is a full time, benefits eligible position working onsite within business offices at MAHEC's Center for Family Medicine at Westridge (Enka/Candler, NC.) JOB SUMMARY: Serves as a clinical application analyst II to maximize the effective and efficient use of applications related to patient care, clinical productivity, and quality outcomes. Works closely as a part of the clinical applications team to design, implement, modify, upgrade, enhance, optimize, standardize and support clinical and business operations. This position provides leadership and direction for incorporating new clinical workflows into clinical applications. Work situations include project leadership, application training, documentation development, analytical thinking, independent decision-making, problem solving, systems analysis, customer service skills, organization, public speaking skills and excellent written and verbal communication skills. Must establish a good rapport and working relationships with all levels of staff, management, providers, MAHEC executives, vendor personnel, and outside healthcare organizations.

Requirements

• COMPUTER SKILLS: Knowledge and experience with relational databases, their structure, and concepts of how data is stored and retrieved required.
• Must have a working knowledge of current Windows version operating system environment and how files are managed.
• COMMUNICATION SKILLS: Strong facilitation skills required, as related to leading EHR-related meetings with business office staff, managers, clinical staff, and faculty physicians.
• Excellent oral and written communication skills required.
• Must demonstrate a high level of attention to detail.
• Must demonstrate discretion in dealing with confidential medical, fiscal, and personnel information, as is appropriate to position.
• Bachelor’s degree and 4-7 years of experience supporting Electronic Health Records.
• Must have knowledge and experience working with an EHR and practice management systems and their integration into a clinical practice setting.
• Ability to work independently, initiate, and complete tasks with minimal supervision required.
• Must demonstrate appropriate service orientation in all interactions.
• Strong critical thinking and problem-solving skills required.
• Ability to appropriately and professionally handle multiple, competing priorities required.
• Regular attendance on-site is an essential function of this position.
• Typical business hours are Monday – Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required.
• Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.
• All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption and must provide original identification to complete I-9 forms on first day of work.
• MAHEC does not provide work-VISA sponsorship for current or future positions.

Nice To Haves

• Allscripts Pro EHR experience preferred but not required.

Responsibilities

• Coordinates with the Clinical Informatics team to maximize effectiveness and efficiency of the EHR system configurations.
• Subject matter expert in clinical applications – coordinates resolution of issues related to EHR and other clinical applications.
• Tracks issues and works directly with vendors to resolve issues.
• Serves as a liaison between users, the health applications, IT, and leadership teams to ensure a smooth workflow where needed.
• Assists staff with customizations to clinical applications, such as templates, with a focus on a design methodology to simplify data entry and extraction.
• Work collaboratively with IT Service Desk staff on clinical application support issues, system implementation, maintenance, service updates, and work scheduling.
• Develop, publish, and implement training modules and materials for new, existing and upgraded clinical applications, including all education materials, training schedules, exercises, and competency evaluations.
• May deploy development of quick tips, mini programs, web references, etc., which continuously expand the knowledge of clinical application workflows and efficiently integrate them into patient care processes.
• Create and administer training event feedback.
• Analyze results, make recommendations for training improvement, and integrate changes in curriculum and/or courses, taking into account varying degrees of computer literacy.
• Coordinates appropriate level of instructions and competence/ evaluations required for each end user.
• Gain an in-depth knowledge of clinical applications, operational workflows, and data analysis to maximize clinical applications to complement and improve workflows.
• Assist in the development of policies and procedures for the use of clinical applications and support end user accountability to those policies and procedures.
• Incorporate change management principles to facilitate workflow and business process changes, ensuring the success, standardization, and optimization of clinical applications.
• Provides end-user just in time support and education reinforcement.
• Provides in-person, phone, and remote application support.
• Actively solicits feedback to inquire of any issues, seek input for change, and observe workflows.
• Acts as a liaison between IT, Operations, Quality and end users.
• Ensure that clinical applications are used in a way to maintain patient confidentiality and privacy, in accordance with HIPAA and all other applicable regulatory agency requirements.
• Work directly with application vendors to ensure recommended workflows, materials, tools, etc. are used in training curriculum.

Benefits

• full benefits
• MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees