IT Client Site Support ( NPHS Manufacturing)

Cardinal Health • Indianapolis, IN

385d • $66,500 - $99,645

About The Position

The IT Client Site Support role at Cardinal Health is focused on providing Tier 2 support for software and hardware devices in a manufacturing environment. This position is integral to ensuring the effective operation of IT services, particularly for the Nuclear & Precision Health Solutions business unit. The role involves troubleshooting, maintaining, and enhancing technology solutions to support business operations and improve patient management.

Requirements

• Bachelor's degree in a related field preferred or equivalent work experience.
• 2+ years of experience in a related field preferred.
• Applicable technical certifications preferred (CompTIA A+, Network +, MCSE, GCP).
• Understanding of Computer Systems Validation (CSV) preferred.
• Strong oral and written communication skills.
• Ability to work in a team-oriented environment that includes Cardinal Health employees and consultants.
• Customer/client focused with a mission-driven approach to problem-solving.
• Experience in a previous manufacturing facility preferred.

Nice To Haves

• SAP or ERP system understanding a plus.
• Strong troubleshooting skills.

Responsibilities

• Provide Tier 2 support for software and hardware devices related to desktops, laptops, and warehouse technologies.
• Demonstrate knowledge of client and warehouse hardware, software, operating systems, and network configuration.
• Confer with end users, technology teams, and vendors to resolve incidents and fulfill requests.
• Install, remove, and configure hardware and software in accordance with computer systems validation processes.
• Maintain ownership of schedule patching, backups, and system health across NPHS sites.
• Manage client and warehouse hardware and peripheral inventory to ensure timely replacement.
• Organize and schedule upgrades and maintenance without disrupting others' work.
• Collaborate with infrastructure, network, firewall, and security teams to implement enterprise solutions.
• Write GxP computer validation and 21 CFR Part 11 related documentation.
• Partner with Quality Control, Engineering, and Operations teams to identify business needs and deliver IT solutions.

Benefits

• Paid parental leave
• Health savings account
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: Bachelor's degree
• Number of Employees: 10,001+ employees