IT Client Services

TTM Technologies • Farmingdale, NY

70d • $50,480 - $79,791

About The Position

TTM Technologies, Inc. is a leading global manufacturer of technology solutions including engineered systems, radio frequency (RF) components and RF microwave/microelectronic assemblies, and quick-turn and technologically advanced printed circuit boards (PCBs). TTM stands for time-to-market, representing how TTM's time-critical, one-stop manufacturing services enable customers to shorten the time required to develop new products and bring them to market.

Requirements

• Basic knowledge of current desktop and laptop operating systems and hardware.
• Ability to install Microsoft Office and other desktop applications.
• Able to follow established troubleshooting and other process documentation.
• Good communication skills.
• Strong reading, documentation and basic math skills are required.
• Ability to work with minimal supervision.
• Ability to work with site management and direct manager to identify site impacting issues.

Nice To Haves

• Familiar with Terminal Services, Bomgar, VPN, Remote Desktop and other remote access applications.
• Strong knowledge of current desktop and laptop operating systems and hardware.
• Skilled network and printing troubleshooting and problem resolution.
• Ability to quickly learn and adapt to new technologies and processes.

Responsibilities

• Provide technical software, hardware and network problem resolution in a call center environment.
• Perform question/problem diagnosis and guide users through step-by-step solutions.
• Identify, diagnose, and resolve Level One problems for user’s computer software and hardware, network, and internet connection problems.
• Clearly communicate technical solutions to end-users in a user-friendly, professional manner.
• Provide one-on-one end-user training as needed.
• Escalate more complex end-user problems to the appropriate team members.
• Assist in creating materials for end-user frequently asked questions (FAQs).
• Conduct hardware and software inventory database maintenance, reporting, and perform related work as required.
• Order, deliver, tag, set up, and assist in the configuration of end-user PC desktop hardware, software and peripherals.
• Diagnose and resolve end-user network or local printer problems, PC hardware problems, e-mail, Internet, and network access problems.
• Coordinate timely repair of PC computer equipment covered by third-party vendor maintenance agreements.
• Perform desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements.
• Help install local area network cabling systems and equipment such as network interface cards, servers and switches.
• Manage Active Directory user account maintenance.
• Manage VOIP.
• Assist users with AirWatch iPhone/Android activations.
• Manage WebEx Meeting Suite.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401k
• Flexible spending and health savings accounts
• Accident benefits
• Life insurance
• Disability benefits
• Paid vacation & holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees