IT Client Services

TTM Technologies • Farmingdale, NY

72d • $50,480 - $79,791

About The Position

TTM Technologies, Inc. is a leading global manufacturer of technology solutions including engineered systems, radio frequency ("RF") components and RF microwave/microelectronic assemblies, and quick-turn and technologically advanced printed circuit boards ("PCBs"). TTM stands for time-to-market, representing how TTM's time-critical, one-stop manufacturing services enable customers to shorten the time required to develop new products and bring them to market. The Client Services Support Technician is responsible for addressing help desk calls from the company user base, creating initial records of requests, resolving Level One end-user problems, and supporting and training end-users in a wide range of software applications. The role requires good communication skills, the ability to work with minimal supervision, and a strong knowledge of current desktop and laptop operating systems and hardware.

Requirements

• Basic knowledge of current desktop and laptop operating systems and hardware.
• Can install Microsoft Office and other desktop applications.
• Able to follow established troubleshooting and other process documentation.
• Good communications skills.
• Can relay technical information in a manner the customer will understand.
• Strong reading, documentation and basic math skills are required.

Nice To Haves

• Familiar with Microsoft Office Suites (2003 to Current version).
• Familiar with VOiP, Oracle, Java, Windows OS, Terminal Services, FTP, Telnet, DOS, Remote Access tools, Sentinel One Antivirus, VPN, ManageEngine Suite.

Responsibilities

• Helpdesk Call Center: Provide technical software, hardware and network problem resolution in a call center environment.
• Perform question/problem diagnosis and guide users through step-by-step solutions.
• Identify, diagnose, and resolve Level One problems for user's computer software and hardware, network, and internet connection problems.
• Clearly communicate technical solutions to end-users in a user-friendly, professional manner.
• Provide one-on-one end-user training as needed.
• Escalate more complex end-user problems to the appropriate team members.
• Provide one-on-one end-user problem resolution over the phone for company approved Computer (PC) software.
• Assist in creating materials for end-user frequently asked questions (FAQs).
• Conduct hardware and software inventory database maintenance, reporting, and perform related work as required.
• Order, deliver, tag, set up, and assist in the configuration of end-user PC desktop hardware, software and peripherals.
• Diagnose and resolve end-user network or local printer problems, PC hardware problems, e-mail, Internet, and network access problems.
• Coordinate timely repair of PC computer equipment covered by third-party vendor maintenance agreements.
• Perform desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements.
• Help install local area network cabling systems and equipment such as network interface cards, servers and switches.
• Active Directory user account maintenance.
• Manage VOIP.
• Assist users with AirWatch iPhone/Android activations.
• WebEx Meeting Suite.

Benefits

• Medical, dental, vision insurance.
• 401k plan.
• Flexible spending and health savings accounts.
• Accident benefits.
• Life insurance.
• Disability benefits.
• Paid vacation and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Number of Employees: 5,001-10,000 employees