IT Cinema Hardware Temp

Regal Theatres • Knoxville, TN

2d

About The Position

This role is temporary and requires full‑time Monday–Friday availability. What is the job? Do you love solving hands-on technical problems and keeping systems running smoothly? Are you energized by the idea of supporting the behind-the-scenes tech that powers unforgettable movie experiences? As our IT Cinema Hardware Technician I, you’ll be at the heart of our support operations—repairing, maintaining, and deploying cinema hardware across locations. Reporting into our Hardware Depot team, you’ll work closely with other IT groups to ensure our cinema equipment—from POS systems to back-office tech—runs flawlessly. Whether it’s troubleshooting issues, testing new devices, or collaborating with vendors, your work helps bring the magic of cinema to life—one screen, one system, one guest at a time.

Requirements

• Experience supporting organization infrastructure, ideally working with multiple remote locations.
• Disciplined in managing high volume detailed processes, all while delivering excellent customer service.
• Comfortable problem solving and working with a team to find solutions.
• Tactile experience working with current and planned technologies.

Responsibilities

• Provide cinema equipment support and fulfilment services from the IT Hardware Depot for cinemas through service desk cases including day-to-day troubleshooting, shipping and receiving equipment, assisting in the development, testing, and deployment of products, and supporting broader IT projects.
• Collaborate with other IT groups to ensure ongoing operation and maintenance of Regal’s cinema infrastructure assisting with incident management and root cause analysis to ensure smooth ongoing operations.
• Contribute to vendor relationships by ensuring compliance with defined SLAs, SOWs, contract terms, and schedules, while also monitoring equipment status, warranty coverage, and performance metrics to identify areas for improvement.

Benefits

• Discretionary annual bonus
• Free movie passes and discounted concessions at any Regal location
• Paid vacation time and sick leave to support a healthy work-life balance
• Eligibility to participate in our 401(k) retirement plan with company match after age 21 and six months of service
• Summer half-day Fridays during the summer season
• Medical and prescription coverage, with company contributions toward the cost
• Company-paid life insurance and disability insurance at no cost to employees
• Dental, vision, and supplemental life insurance options available for employees and their dependents
• Additional coverage options including accident, critical illness, and hospital indemnity insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees