IT Change Manager (ITIL / ITSM / ServiceNow) Officer
About The Position
Why This Role Is Important to Us Global Technology Services (GTS) is a critical enabler of State Street’s business, supporting the delivery of technology platforms, data, and insights to our clients. As we continue our digital transformation across cloud, automation, and modern delivery practices, effective IT Change Management is essential to maintaining platform stability, reducing risk, and enabling predictable delivery. This role plays a key part in balancing speed, control, and operational resilience across the enterprise. What You Will Be Responsible For Develop and evolve the enterprise IT Change Management strategy, aligned with ITIL v4 / ITSM standards Define and maintain change governance models, policies, processes, and controls Lead change management transformation and remediation initiatives Own day-to-day IT Change Operations, including change assessment, approval, and risk management, CAB facilitation and oversight and stakeholder communication across IT and business teams Partner with application and infrastructure teams to support Agile and Waterfall delivery models Monitor and report on change performance metrics, trends, and risk indicators Drive continuous improvement of change processes using data and operational feedback Ensure alignment with incident, problem, and release management practices Support audit, risk, and compliance activities related to IT Change Management What We Value Success in this role requires a disciplined, pragmatic approach to IT change, with emphasis on: Clear, repeatable ITSM standards that enable scale and predictability Strong governance with minimal operational friction Effective planning, execution, and accountability Data driven continuous improvement Transparency, reliability, and ownership
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience
- 3+ years of hands-on IT Change Management experience in an enterprise IT environment
- Strong working knowledge of ITIL (v4 preferred) and ITSM frameworks
- Experience managing change across application and/or infrastructure environments
- Familiarity with Agile and Waterfall SDLC methodologies
- Background in IT project deployment, incident management, and problem management
- Experience facilitating governance forums such as CAB
- Strong written and verbal communication skills
- Ability to operate effectively under pressure and meet tight deadlines
- Proficiency with Microsoft Office tools (Excel, PowerPoint, Word, SharePoint, Outlook)
Nice To Haves
- ServiceNow Change Management experience strongly preferred
Responsibilities
- Develop and evolve the enterprise IT Change Management strategy, aligned with ITIL v4 / ITSM standards
- Define and maintain change governance models, policies, processes, and controls
- Lead change management transformation and remediation initiatives
- Own day-to-day IT Change Operations, including change assessment, approval, and risk management, CAB facilitation and oversight and stakeholder communication across IT and business teams
- Partner with application and infrastructure teams to support Agile and Waterfall delivery models
- Monitor and report on change performance metrics, trends, and risk indicators
- Drive continuous improvement of change processes using data and operational feedback
- Ensure alignment with incident, problem, and release management practices
- Support audit, risk, and compliance activities related to IT Change Management
Benefits
- Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
