IT Change Management Analyst
About The Position
The Technology Change Management Analyst is responsible for adhering to the change management standard and procedures. This person assesses the impact of the change, manages risks, minimize service disruptions, coordinate with IT and business stakeholders and ensures effective communications and training for the Technology Change Management users. The Technology Change Management Analyst ensures all changes to production systems are compliant with the change management process to maintain a secure and stable operating environment. The Technology Change Management Analyst assists the Technology Change Management Manager.
Requirements
- Bachelor's degree in areas such as Information Technology, Business Administration, and/or Finance from an accredited institution.
- Minimum 7 years of experience in Process Automation.
- Minimum of 3 years of Technology Change Management experience.
- 3-5 years of strong understanding of IT systems, the change life cycle and infrastructure technologies experience.
- Knowledge of principles and methodologies of Technology Change Management preferred.
- Experience implementing and managing technology changes.
- Experience reading and understanding data, to demonstrate how technology changes impact the organization and the operations.
Nice To Haves
- ITIL Certification and/or Project Management Professional Certification preferred
Responsibilities
- Assist with implement Technology Change Management standard and procedures to provide for a well-structured process and ensure that changes are communicated in a timely manner across the enterprise.
- Assist Change Advisory Board (CAB) meetings as needed.
- Monitor and support Requests for Change (RFCs) through the change lifecycle. Work with various clients and analyzes and assesses RFCs to ensure readiness for implementation and completion.
- Utilize the Technology Change Management system to monitor, track and report changes and create Technology Change Management dashboards.
- Involvement with the development and testing enhancements in the ServiceNow Technology Change Management module.
- Assist in internal and external Technology Change Management audits.
Benefits
- Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank's Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan.
- In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance.
- Company sponsored Tuition Disbursement and Loan Repayment programs are also available.
- Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Management of Companies and Enterprises
Number of Employees
1,001-5,000 employees
