IT Certified Professional - Intermediate - TS/SCI Required

General Dynamics • Sierra Vista, AZ

120d • $29 - $40 • Remote

About The Position

As an IT Certified Professional - Intermediate, you will oversee complex programs that drive impactful mission outcomes for our customers. The work you'll do at GDIT will be impactful to the mission of INSCOM. Under general supervision, you will provide second-tier support to end-users for PC, server, mainframe applications, and hardware. You will be responsible for moderately complex tasks typically relating to network monitoring, operations, installation or maintenance, and will handle routine network activities and identify and resolve routine network problems. You will also simulate or recreate user problems to resolve operating difficulties and recommend systems modifications to reduce user problems. Your role will include maintaining currency and a high level of technical skill in your field of expertise, escalating more complex problems to Senior Level, and providing first contact and incident resolution to customers with hardware, software, and application problems.

Requirements

• Bachelor of Arts/Bachelor of Science degree.
• 5+ years of related experience.
• IAT II 8570/8140 Baseline Certification Security+ or equivalent.
• Current working knowledge of computers, printers, laptops, and common Windows applications.
• Comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support.
• Comprehensive knowledge of desktop operating systems and applications.
• US Citizenship required.
• Top Secret/SCI clearance required.

Responsibilities

• Provide second-tier support to end-users for PC, server, mainframe applications, and hardware.
• Handle moderately complex tasks relating to network monitoring, operations, installation, or maintenance.
• Identify and resolve routine network problems.
• Simulate or recreate user problems to resolve operating difficulties.
• Recommend systems modifications to reduce user problems.
• Maintain currency and high level of technical skill in field of expertise.
• Escalate more complex problems to Senior Level.
• Provide first contact and incident resolution to customers with hardware, software, and application problems.
• Perform systems administration of desktop systems connected to local and wide area networks.
• Monitor systems/networks in real time and initiate fix actions or problem escalation.
• Provide support for implementation, troubleshooting, and maintenance of IT systems.
• Manage IT system infrastructure and processes related to these systems.
• Document incident status and solutions in incident database tools.

Benefits

• Comprehensive benefits and wellness packages.
• 401K with company match.
• Competitive pay and paid time off.
• Full flex work weeks where possible.
• Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement, and jury duty leave.
• Short and long-term disability benefits.
• Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Transportation Equipment Manufacturing
• Education Level: Bachelor's degree