IT Certified Incident Manager - On-Prem
Premier America Credit Union•Los Angeles, CA
434d•$116,000 - $116,000
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About The Position
The IT Certified Incident Manager - On-Prem is responsible for overseeing and managing incidents that disrupt IT services, ensuring quick resolution with the appropriate teams and resources engaged to minimize business impact. This role involves close collaboration with IT Service Desk levels to escalate issues and ensure timely resolution in accordance with Service Level Agreements (SLAs).
