IT Business Sys Analyst I

County of Mecklenburg, NC•Charlotte, NC

12d

About The Position

Perform work identifying, eliciting, documenting, and communicating technology requirements based on the strategic plans and project arrays for County departments. This position, under direct supervision, is responsible for mapping technology processes to meet business needs, evaluating and refining that process; and being knowledgeable of both the business and department needs as well as related information technologies that assist in addressing those needs. This position is the first level of the IT Business Systems Analyst series. The assigned projects will center on technology related to our Health and Human Services Departments and Public Safety Departments.

Requirements

Minimum of two years of information technology experience; at least one year directly applicable to the position's essential functions
Bachelor's degree in Information Technology, Business Administration, Finance or related field
Knowledge of System Development Life Cycle (SDLC) models
Knowledge of Modeling language for documenting requirements
Knowledge of Current software development technologies, trends, and methodologies
Knowledge of Strong knowledge in frameworks and methodologies (Agile, Waterfall, IIBA)
Skills Leading small teams, organizing parallel efforts, setting goals, tracking progress
Skills Group and 1:1 interviewing to elicit requirements as well as creative thinking
Skills Working with system architects, developers, Quality Assurance, and vendor personnel in requirements gathering process
Skills Research, evaluate and recommend technological solutions
Skills Project management experience particularly with gathering sprint requirements
Skills SLDC experience with ability to manage multiple tasks, meeting & project deadlines
Abilities Contributing to Team Success: Actively participates as a member of a team to move the team toward the completion of goals
Abilities Building Partnerships: Identifies opportunities and takes action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals
Abilities Communication: Effectively communicate and engage with clients and team members including face-to-face, video, and phone to ensure clear understanding and fostering strong relationships
Abilities Collaboration: Works effectively and cooperatively with others; establishes and maintains good working relationships
Abilities Customer Focus: Ensures that the customer perspective is a driving force behind business decisions and activities; crafts and implements service practices that meet customers’ and own organization’s needs
Abilities Decision Making: Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences
Abilities Driving for Results: Sets high goals for personal and group accomplishment; uses measurement methods to monitor progress toward goals; tenaciously works to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement
Abilities Planning and Organizing: Establishes courses of action for self and others to ensure that work is completed efficiently
Abilities Managing Conflict: Deals effectively with others in an adversarial situation; uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people
A high level of computer literacy is necessary for this position, including the ability to utilize complex requirements gathering tools and portfolio management systems

Nice To Haves

Experience with health and human services and/or criminal justice business processes. Successful candidate will be familiar with case management systems, electronic health records, and data warehousing.
Working in the government or non-profit sectors
Operating in the agile software development life cycle
Experience as an active member of a scrum team or leading scrum teams
Documenting business requirements including illustrating current and future state
Developing requirements for RFIs and RFPs
Conducting gap analysis and process mapping
Maintaining backlogs using tools such as Jira, TFS, Azure Dev Ops
Knowledge of MS Dynamics CRM

Responsibilities

Manage and facilitate requirement gathering for medium-size and moderately complex technology projects which have characteristics such as being department-wide in scope, utilizing a new technology platform, requiring in-depth understanding of both the current and future state design, and having the potential or likelihood of improving productivity and efficiency
Responsible for following level 1 and 2 incidents and directing them to the correct support department within organization as well as inventory management of departmental assets
Provide action plans to improve IT support and provides regular reporting with the management
Participate in and support the System Development Life Cycle (SDLC) model in use by Mecklenburg County IT Services
Develop solution requirements (functional and non-functional)
Assist in the development of business design documentation
Assist in conduct fit gap analyses
Provide input regarding program development of the Strategy and Planning Team (evaluate portfolio software, standard operating procedures, continuous performance improvement, etc.)
Partner with departmental subject matter experts and associated staff to document technology requirements (hardware, software, etc.)
Write system specifications, build process maps, and capture requirements for architects and developers to use
Participate in Business Systems Analysis community of practice
Participate in scrum events including daily stand-ups, release planning sessions, sprint planning sessions, sprint reviews and retrospectives.
Create training materials and conduct train the trainer sessions.
Collaborate with the QA partners to clarify requirements, review test strategy, and assist in defect research and resolution.