IT Business Solutions Specialist II

Stewart Title

114d • $58,671 - $76,182

About The Position

Central information technology organization, providing the software and enterprise services for offices to run their business. The Business Solutions Specialist II works on process and technology changes related to the implementation and/or modification of applications, systems or programs for both internal and external customers. Provides complex technical support and may provide training on software applications to newly-trained end users.

Requirements

• Works under limited supervision
• Acts as a resource for colleagues, provides guidance to new team members and may lead projects with controllable risks and resource requirements
• Works within broad guidelines and policies; impacts quality of own work and the work of team/project members
• Solves complex problems
• Analyzes multiple sources of information and possible solutions to identify or improve existing solution
• Presents complex and/or sensitive information in a manner that leads to consensus
• Bachelor’s degree in relevant field preferred
• Typically requires 2+ years of related work experience

Responsibilities

• Maintains detailed documentation in a call-tracking software database for all events
• Works with internal and external clients in the implementation and/or modification of applications, systems or programs
• Evaluates client needs, identifies configurations that support business processes, executes on delivery and implementation plans, troubleshoots system setups and provides training and end-user support during and after the implementation process
• Performs a range of assignments and may lead projects within own discipline
• Applies working knowledge of business and best practices gained through understanding of key business drivers and recognition of how own area integrates within organization
• Works within broad guidelines and policies to accomplish objectives and goals
• Solves moderately complex to complex problems and analyzes possible solutions using technical experience, judgement and precedents
• Explains complex and/or sensitive information in a straightforward manner
• Acts as a resource for colleagues, provides guidance to less experienced team members
• Individual contributor working with limited oversight
• Provides second-tier support to end users
• Performs all other duties as assigned by management

Benefits

• Competitive benefits package including a variety of health and wellness insurance options and programs
• Paid time off
• 401(k) with company match
• Employee stock purchase program
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees